Director, In Store

About the Role

As the Director, In Store, you will lead a team of People Leaders and drive strategy to achieve sales with a focus on the Macy's customer. All activities related to presenting a clean, neat, and organized shopping environment for our customers are under your leadership and direction. You will lead initiatives and related efforts to increase customer loyalty while delivering on Macy’s standards for customer service. This role reports to and is a developmental step to Store Manager.

Responsibilities

• Lead a team of People Leaders, including Sales and Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers.
• Coach, train, teach, and develop skills and strategy to drive customer experience, selling, merchandise, and operational processes.
• Analyze the store’s business to strategize and deliver results; implement action plans focusing on deficient business areas and highlight growth opportunities.
• Drive and exceed sales goals by leading Macy's initiatives through coaching, feedback, and recognition while optimizing productivity and efficiency.
• Develop strategies and appropriately plan/execute workload on pricing, signing, visual execution, merchandise execution, and event execution.
• Drive profit results by leading and planning/executing workload on product movement logistics, fulfillment, and back-of-house activities.
• Lead customer service culture in the store. Ensure colleagues engage with customers and provide a friendly and easy-to-shop environment.
• Review Sales, Customer Experience, and Star Rewards results and strategize actions for continued improvement. Drive Customer Experience KPIs, such as Omni Customer Experience score and Omni demand metrics.
• Review and utilize data to provide People Leader and colleague recognition; develop and communicate strategies to improve results.
• Work with Managers, Sales, and Customer Experience to build client relationships between Macy’s Stylists and customers through MyClient and other customer acquisition initiatives.
• Strategize, plan, and execute events and community outreach.
• Develop People Leader and Hourly Colleague talent. Monitor and address performance issues on a timely basis.
• Conduct ongoing Talent Analysis of colleagues and establish career progression plans for key players and positions to result in retention of top talent and turnover reduction.
• Actively participate in the recruitment process and fill open Executive positions, prioritizing internal movement, commission, and high-level selling areas.
• Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support.
• Ensure the most effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed.
• Establish a high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.
• Regular, dependable attendance and punctuality.

Requirements

• Bachelor’s Degree or equivalent.
• Minimum of 7-10 years of retail management experience with a focus on developing leaders in a department or specialty store.
• Effective written and verbal communication skills; ability to draft reports and other communications, present to management and business partners, and interpret instructional documents.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Working knowledge of Microsoft Word, PowerPoint, Excel, and Exchange.
• Able to handle multiple tasks simultaneously.
• Self-motivated with excellent organizational, prioritization, and time management skills.
• Ability to collaborate and function as a member of a team.
• Strong sense of urgency.
• Proficient in the use of computers and RF equipment.
• Strong interpersonal and leadership skills.
• Highly organized, with the ability to adapt quickly to changing priorities.
• Regularly required to sit, talk, hear, and use hands to finger, handle, and feel; frequently required to stand, walk, reach with hands and arms; occasionally required to lift and/or move up to 25 lbs., climb ladders, stoop, kneel, crouch, and crawl; requires close vision, color vision, and ability to adjust focus.
• Ability to work a flexible schedule with retail hours, including days, evenings, weekends, and/or holidays.

Benefits

• Competitive pay and comprehensive health and wellness coverage, including medical, vision, dental, and life/disability insurance options.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups for community building and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives and annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Tuition reimbursement.