DIRECTOR II STUDENT SUPPORT SERVICES #00098529

Hiring Department Enrollment Management Enrollment Management supports institutional planning through data informed enrollment strategies and forecasting. Recruitment pathways and outreach activities span the student lifecycle. Positions involve enrollment analysis, recruitment coordination, and support for planning activities. Job Description The Director will lead the development and execution of comprehensive, data-informed recruitment strategies designed to achieve the university's undergraduate enrollment goals and strengthen Missouri S&T's position in an increasingly competitive and rapidly changing higher education marketplace. Key Responsibilities Strategic Enrollment Leadership Develop, implement, assess, and continuously improve a comprehensive undergraduate recruitment and enrollment strategy aligned with Missouri S&T's institutional enrollment goals and strategic prioritiesEstablish annual and multi-year recruitment strategies for first-time college and transfer students based on enrollment targets, demographic trends, historical performance, market conditions, academic capacity, and institutional prioritiesTranslate university enrollment goals into measurable recruitment objectives, including prospect, inquiry, application, admit, deposit, and enrollment targetsDevelop enrollment forecasts and regularly assess progress toward established goals, identifying emerging opportunities or challenges and recommending timely adjustments to strategyUse enrollment data, market research, competitor analysis, demographic trends, and student behavior to identify opportunities for enrollment growth and new student marketsProvide university leadership with regular enrollment projections, funnel analyses, recruitment performance reports, and recommendations Undergraduate Recruitment Provide strategic and operational leadership for the recruitment of first-time undergraduate studentsLead the development and implementation of recruitment strategies across Missouri, regional, national, and other priority marketsEstablish recruitment territories, counselor goals, travel strategies, school engagement expectations, and performance measures aligned with institutional enrollment targetsDevelop differentiated recruitment strategies for key student populations and academic interestsStrengthen relationships with high schools, counselors, community organizations, educational partners, alumni, faculty, and other individuals who influence students' college decisionsExpand opportunities for faculty, academic departments, current students, alumni, and university partners to participate meaningfully in student recruitmentEnsure recruitment strategies clearly communicate Missouri S&T's academic strengths, career outcomes, return on investment, student experience, and distinctive opportunities Transfer Student Recruitment Develop and lead a comprehensive strategy for increasing transfer enrollment at Missouri S&TBuild and strengthen relationships with community colleges, four-year institutions, transfer advisors, and other educational partnersIdentify high-potential transfer markets and institutions using enrollment, demographic, academic program, and student mobility dataDevelop targeted recruitment and communication strategies addressing the distinct needs and decision-making processes of transfer studentsWork collaboratively with academic departments and university partners to strengthen articulation pathways, transfer partnerships, academic program pipelines, and other initiatives that create clear pathways to Missouri S&TIdentify barriers within the transfer enrollment journey and work across university divisions to improve the prospective transfer student experienceEstablish measurable transfer enrollment goals and routinely evaluate pipeline performance and conversion Recruitment Funnel, Yield & Matriculation Provide leadership across the undergraduate recruitment funnel from initial prospect identification through deposit and matriculationDevelop comprehensive strategies to improve conversion at each stage of the enrollment funnelDesign and implement targeted yield strategies for admitted and deposited students in collaboration with campus partnersUse behavioral and enrollment data to identify students requiring additional engagement and deploy timely interventionsDevelop strategies to reduce summer melt and strengthen the transition from deposited student to enrolled studentEnsure prospective students and families receive timely, personalized, accurate, and coordinated communication throughout the enrollment journeyPartner closely with Admissions to ensure a seamless transition between recruitment activities and admissions processing and decision-making Data, Analytics & Enrollment Technology Create a culture in which enrollment decisions are driven by timely, accurate, and actionable dataEstablish dashboards, reports, benchmarks, and key performance indicators for undergraduate recruitment and enrollmentMonitor funnel performance by counselor, territory, geography, academic interest, student population, and other relevant characteristicsUse predictive analytics, historical trends, and current-cycle activity to forecast enrollment outcomes and identify areas requiring interventionProvide leadership for the effective use of CRM and other enrollment technologies supporting undergraduate recruitmentEnsure recruitment staff consistently and accurately document student engagement, activities, and outcomes within university systemsEvaluate the effectiveness and return on investment of recruitment travel, events, communications, partnerships, and other enrollment initiatives Recruitment Communications & Marketing Partner with university marketing and communications professionals to develop integrated enrollment marketing and communication strategiesEnsure communications are segmented, personalized, timely, and responsive to student behavior and stage within the enrollment funnelIdentify opportunities to strengthen Missouri S&T's recruitment messaging and competitive positioningEnsure prospective students and families receive clear information about academic programs, affordability, scholarships, career outcomes, campus life, and the value of a Missouri S&T education Campus Visits, Recruitment Programs & Events Provide strategic leadership for recruitment programs and experiences that influence students' enrollment decisionsEvaluate recruitment events and experiences based on attendance, student engagement, conversion, yield, and return on investmentPartner with university stakeholders to create compelling opportunities for prospective students and families to engage with faculty, students, academic programs, facilities, and the broader Missouri S&T communityContinually evaluate the prospective student experience and identify opportunities to make interactions with Missouri S&T more personalized, responsive, and effective Leadership & Staff Development Lead, supervise, mentor, and develop professional and support staff responsible for undergraduate recruitment and enrollment activitiesEstablish clear goals, expectations, performance measures, and accountability structures for recruitment staffBuild a high-performing team culture centered on student service, collaboration, innovation, responsiveness, and measurable resultsDevelop ongoing training and professional development related to recruitment strategy, relationship management, enrollment technology, data utilization, customer service, university programs, and emerging enrollment practicesEvaluate organizational structures, staffing models, territories, workflows, and resource allocation to ensure the recruitment operation is positioned to achieve university enrollment goals University Partnerships & Enrollment Culture Develop strong partnerships with academic colleges and departments to create program-specific recruitment strategies and enrollment pipelinesCollaborate closely with Admissions, Financial Aid, Scholarships, Registrar, Student Financial Services, Orientation, Advising, Student Success, Athletics, Career Services, Marketing and Communications, and other university partnersEngage faculty, staff, students, alumni, and university leadership in recruitment and yield initiativesPromote a university-wide understanding that undergraduate recruitment and enrollment are shared institutional responsibilitiesRepresent Enrollment Management on university committees, working groups, and strategic initiatives as assigned Budget & Resource Management Develop and manage recruitment budgets and allocate resources based on institutional priorities, enrollment goals, and demonstrated return on investmentEvaluate recruitment expenditures and recommend investments in markets, personnel, technology, travel, events, partnerships, and other strategies most likely to advance enrollment objectivesEnsure responsible stewardship of university resources while maintaining a strong focus on enrollment growth and effectiveness Minimum Qualifications A master's degree or an equivalent combination of education and experience and at least 7 years of experience from which comparable knowledge and skills can be acquired is necessary Anticipated Hiring Range The anticipated hiring range for this position has been established as $81,744-$95,000 annually. Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements. Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line. Grade: GGS 13 University Title: DIRECTOR II STUDENT SUPPORT SERVICES To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR. Application Deadline Applications will be accepted until this position is filled. Sponsorship Information Employment visa sponsorship is not available for this position. Community Information University Information Missouri S&T is one of the nation's leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the vibrant community of Rolla, Missouri S&T is an accessible, safe, and friendly campus surrounded by Ozarks' scenery. Missouri S&T offers undergraduate degrees in engineering, the sciences, liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over 7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a broad population, yet small enough for individuals to build high visibility and impactful careers. About Rolla Rolla, Missouri offers several great advantages that help individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe neighborhoods, and a range of recreational activities suitable for all ages. The Ozark Scenic Riverways and beautiful landscapes offers abundant opportunities for outdoor enthusiasts of every lifestyle. With its vibrant community, Rolla hosts multiple events, concerts, art exhibitions, and theater performances throughout the year. The university’s Leach Theatre showcases nationally renowned performers for campus and community alike. Overall, living in Rolla offers a high quality of life with a supportive community, affordable living, beautiful natural surroundings, and numerous opportunities for personal and professional growth. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.