Director II of Delivery & Operations
Texas Health and Human Services · Austin, TX · 3 wk ago
Manufacturing$7k–$11k/moFull-time
Brief Job Description
The Texas Health and Human Services Commission (HHSC) is seeking qualified candidates for a Director II – Delivery & Operations position. This role performs highly complex (senior-level) managerial work focused on maturing and stabilizing delivery governance by enabling teams to deliver predictably, protecting stakeholders from unnecessary disruption, and reinforcing shared accountability.
Essential Job Functions (EJFs)
Delivery Governance & Standardization (30%)
- Owns and enforces a single, standardized intake and delivery governance model that enables teams to focus on delivery while reducing ambiguity and rework.
- Addresses and corrects inconsistent intake, prioritization, and sequencing practices.
- Aligns delivery governance between teams with differing maturity levels, leveraging proven practices where performance is stronger.
- Prevents parallel, exception-based, or ad-hoc delivery paths that reduce predictability.
Delivery Flow, Sequencing & Enablement (25%)
- Establishes predictable delivery flow by clearing obstacles, aligning priorities, and creating conditions for teams to succeed.
- Translates stakeholder priorities into clear, sequenced delivery plans.
- Acts as an enabling leader to help teams adopt disciplined delivery practices.
- Gradually transitions from enablement to protection of established flow once stability is achieved.
Release Readiness & Production Stability (20%)
- Makes domain-level release readiness decisions to protect stakeholders, teams, and production environments from avoidable risk and disruption.
- Ensures releases are clean, coordinated, and aligned to operational readiness.
- Protects production stability by balancing delivery commitments with operational risk.
- Reduces rework and late-stage surprises through disciplined governance.
Stakeholder Confidence & Communication (15%)
- Buils stakeholder confidence by listening actively, setting clear expectations, and ensuring delivery commitments are realistic, transparent, and honored.
- Improves stakeholder confidence through transparency, predictability, and follow-through.
- Provides clear communication on intake decisions, sequencing, and delivery status.
- Ensures stakeholders experience a consistent delivery model regardless of team.
Escalation & Risk Management (10%)
- Serves as the escalation boundary between execution teams and department leadership.
- Resolves domain-level delivery and operational risks independently when possible.
- Escalates only cross-domain or high-risk issues to Director III leadership.
- Reduces unnecessary escalation by strengthening governance and decision clarity.
Knowledge, Skills, and Abilities (KSAs)
- Knowledge of delivery governance, intake models, and prioritization in complex environments.
- Knowledge of eligibility systems and operational delivery constraints.
- Skill in removing organizational barriers that impede effective delivery.
- Skill in standardizing processes across teams with varying maturity levels.
- Skill in balancing enablement and enforcement to improve delivery outcomes.
- Ability to lead through service, trust, and accountability rather than direct control.
- Ability to balance empathy for teams with responsibility to stakeholders and outcomes.
- Ability to build trust and confidence with program stakeholders.
- Ability to improve delivery flow while protecting operational stability.
- Ability to exercise independent judgment and make sequencing and readiness decisions.
- Ability to lead through governance, clarity, and consistency rather than task management.
Initial Screening Criteria
- Experience leading delivery or operational domains supporting program or eligibility functions.
- Experience improving inconsistent intake, prioritization, or delivery practices.
- Experience standardizing processes across multiple teams.
- Experience working with business or program stakeholders in a service-delivery environment.
- Experience improving release quality and stakeholder confidence.
Registrations, Licensure Requirements, or Certifications
- Completion of the AES LEADS Leadership Academy or similar HHSC leadership development program is preferred, as it supports the leadership, systems-thinking, and cross-functional collaboration required for this role.
- IT service management certification (e.g., ITIL 4) – preferred
- Product ownership or portfolio prioritization certification (e.g., CSPO, SAFe POPM) – preferred
- Change management certification (e.g., Prosci) – preferred