Director II, Claims Process
Key Responsibilities
- Lead PMO vision, strategy, and execution for the Claims & Service organization, ensuring project delivery, coordination, and operational excellence across the team’s portfolio.
- Own Governance and drive execution discipline across initiatives, including prioritization, initiative monitoring, escalation management, and leadership reporting.
- Partner with business and technical leaders to align priorities and remove barriers to success.
- Serve as process owner and leadership lead for Business Continuity Planning, including activation readiness, process coordination, and communication with senior leadership during disruptions.
- Lead and support the RAIC intake process, working closely with C&S Insights & Solutions leadership and other stakeholders to clarify expectations, improve alignment, and ensure effective workflow management.
- Provide visibility and decision support through reporting and dashboards, including portfolio monitoring, intake reporting, annual planning, and leadership-ready status updates.
- Drive change management and stakeholder communication for strategic initiatives, ensuring clear messaging, timely updates, and strong adoption across impacted teams.
- Support annual planning including coordination of input gathering, monitoring, analytics partnership, and submission readiness.
- Build strong partnerships across Claims, Service, Finance, Analytics, Actuarial, Technology, and leadership teams to support execution of enterprise and department priorities.
- Coach and develop PMO team members by setting direction, aligning ownership, and helping the team execute against a broad portfolio of work.
Qualifications
- Demonstrate superior claims/process knowledge/experience
- Superior business operations knowledge to include understanding the function’s value chain and market conditions
- Displays an advanced understanding of the function’s strategy (ie Claims) strategy
- Advanced ability to design a strategic roadmap that is in full alignment with the LOB’s vision and the functional strategy
- Advanced ability to adapt and address unique challenges in collaborative and creative ways
- Superior presentation, communication, organizational, influencing, and relationship management skills
- Demonstrated advanced change management leader, driving change initiatives while establishing and maintaining effective relationships
- Strong ability to select, develop, and engage staff, and to foster a collaborative environment
- Advanced understanding of process mapping
- Knowledge of available data sources/elements and associated strengths and shortcomings
- Minimum of 10 years of experience in claims process, operations, or project management
- Similar experience in a field directly related to the applicable process would be considered
- Minimum of 2 years of experience working in an effective leadership and/or management capacity
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.
In addition, a minimum of 10 years of experience in claims process, operations, or project management is required. Similar experience in a field directly related to the applicable process would be considered. Minimum of 2 years of experience working in an effective leadership and/or management capacity is also required.
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices CaliforniaLos Angeles IncorporatedLos Angeles UnincorporatedPhiladelphiaSan Francisco