Director, ICDR

Description

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].

Overview

We are actively recruiting for a Director of the International Centre for Dispute Resolution (ICDR) to deliver case management services, drive business development, promote ICDR services, and ensure the highest degree of professionalism, integrity, organizational ability, and multi-lingual skills. The ideal candidate will be able to apply their passion for growing the business to the ADR field and the ability to represent the AAA as a polished and persuasive speaker.

Essential Functions

• Serves as primary or secondary case management contact with parties, party representatives, arbitrators, and mediators on assigned cases; makes decisions on case issues within the scope of ICDR/AAA policies, rules, and procedures.
• Manages arbitration and mediation cases; ensures neutrality is maintained with parties; ensures information is entered and maintained in online case management system (PRISM); utilizes discretion and independent judgment by applying high-level knowledge and understanding of the ICDR/AAA's policies, rules, and procedures on assigned cases.
• Maintains uniform case data information and accurate records of financial information, including billing, disbursements, check requests, expenses and receivables.
• Communicates ICDR/AAA policies and procedures to parties and representatives.
• Develops and cultivates long-term relationships with customers to form a high level of trust and respect in ICDR/AAA and our services.
• Communicates customer suggestions on improvement to management regularly and consistently; understand the responsibility of arbitrators/mediators, and provides regular feedback on their performance.
• Participates in seminars, programs, and conferences and attends meetings or presentations as coordinated by ICDR executive management.
• Shares communications received on development (non-case related) and inquiries with ICDR executive management.
• Demonstrates regular, reliable, predictable job attendance.
• Attends on-site and in-person meetings and training sessions.

Education & Experience

• Juris Doctorate (JD), Master of Laws (LL.M.), or equivalent combination of education and experience required.
• 4-6 years of relevant experience in legal, court, or alternative dispute resolution (ADR) environment.

Knowledge, Skills, & Abilities

• In-depth knowledge of international arbitration and mediation rules, procedures, and case management best practices.
• Excellent written and verbal communication skills, including the ability to effectively interact with parties, counsel, neutrals, and colleagues.
• Strong organizational and time management skills to handle multiple cases, meet deadlines, and deliver quality service.
• Analytical and problem-solving skills to assess case issues, recommend solutions, and make sound decisions.
• Proficiency in case management systems, legal research tools, Microsoft Office applications, and ability to adapt to new technologies.
• Fluency in Spanish preferred.

Benefits

Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.