Director, IAM Platforms & Services

About the Role

Pacific Life is investing in bright, agile, and diverse new talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re seeking a talented Identity and Access Management (IAM) Director to lead a team of IAM professionals in delivering global IAM services specific to workforce authentication, customer authentication, and directory services.

The Director will collaborate with the leadership team to define and execute the strategic vision and roadmaps across IAM platforms and services, foster a culture of innovation, standardize and execute the IAM strategy, drive operational excellence through metrics, and create a curriculum to support talent development and retention.

Responsibilities

• Serve as the Director for the IAM department.
• Manage a team of professionals responsible for designing, configuring, and implementing net new capabilities and enhancements to drive the enterprise IAM strategy.
• Execute the strategy and multi-year plan incorporating all pillars of IAM: workforce authentication, customer authentication, and directory services.
• Design, develop, and troubleshoot IAM solutions, providing technical and architectural design documentation, recommendations, specifications, use cases, requirements, and test cases.
• Ensure IAM platforms and services remain fully operational during established business hours.
• Create solutions that drive full automation, self-service, and resiliency.
• Eliminate duplicative capabilities, reduce complexities, and leverage enterprise standards and industry best practices.
• Identify, manage, and remediate existing or future risks, issues, and roadblocks for timely delivery.
• Develop and implement a communications framework and operational metrics to ensure well-informed stakeholders, customers, and IAM colleagues.
• Provide decision-making and technical guidance to the team, communicating with leadership and business lines as necessary.
• Establish strong relationships and collaborate with technology partners and business lines.
• Lead change as a change agent, using skills and expertise to inspire a shared purpose, drive awareness, communications, documentation, and training.

Requirements

• 10+ years of Information Security experience, with a strong focus in IAM (Authentication Services and Directory Services).
• 8+ years of IAM engineering and/or operational experience.
• Experience in engineering and supporting IAM platforms such as MS Entra ID, MS Active Directory, Okta, Auth0, and/or Netwrix.
• Extensive knowledge in authentication services including conditional access policies, SAML, OIDC, Multi-Factor such as Passkey, FIDO2 tokens, and/or Windows Hello for Business.
• Experience working in and supporting a multiple domain forest, including acquiring, divesting, and consolidating such services.
• Proven ability to identify and implement technical and/or process efficiencies.
• Proven ability to influence and gain trust at leadership levels in multi-cultural environments.
• Proven ability to develop, track, and report on department operational metrics.
• Ability to manage, grow, and retain talent.
• Ability to manage complex activities simultaneously to short timescales.
• Clear understanding of CoBIT and ITIL Frameworks.

Qualifications

• BA/BS in Information Systems, Computer Science, or related field.
• CISSP, CISM, CISA, or other relevant security certifications preferred.
• Knowledge of ISO and NIST security standards preferred.

Pay

The base pay range for this role is $184,680.00 - $225,720.00. The actual compensation offered will depend on several factors, including experience, qualifications, and geographic location. Most employees are also eligible for additional incentive pay.

Benefits

• Prioritization of health and well-being, including Medical, Dental, Vision, and a Wellbeing Reimbursement Account.
• Generous paid time off options: Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
• Paid Parental Leave and Adoption Assistance Program.
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.