Director, Healthcare Services - MedTech

About the role

The Healthcare Industry Group, a subsidiary of Alvarez & Marsal (A&M), leads transformational change in healthcare. As established leaders and trusted advisors, we deliver results for healthcare executives, boards, private equity firms, investors, law firms, and government agencies.

Responsibilities

• Leading a team and acting as the main conduit between healthcare clients and our team on a range of complex assignments.
• Managing projects by overseeing interview activities, the gathering of relevant data, developing goals and deadlines, reviewing work product of junior staff, and communicating with clients directly.
• Establishing and maintaining trusted relationships with client stakeholders through clear communication and thoughtful partnership.
• Swiftly assessing business needs and designing and implementing measurable solutions that span all aspects of operations.
• Building, reviewing, and presenting financial models (e.g., 13-week cash flow forecasts, pro-forma analyses, three-statement models) and operating analyses (standalone and synergy analyses, synergy and one-time cost tracking, carve-out financials and/or pro forma financial statements).
• Providing project management (PMO) assistance and overall governance support to clients through a cost-takeout, transaction and/or integration process.
• Leveraging tools to provide efficient solutions on behalf of the client such as Smartsheet.
• Communicating regularly with clients and project team members, escalating any matters that require additional attention and consideration from engagement leadership.
• Providing strategic guidance to manage a client through crisis, helping to identify solutions.
• Collaborating and aligning with representatives from other service lines.
• Effectively owning client project plans and engagements, including defining, prioritizing, and sequencing work to meet deadlines and manage on time deliverables.
• Leading and managing performance of project teams, including assigning and delegating project responsibilities and providing ongoing coaching and constructive feedback.
• Mentoring and developing junior staff.
• Improving client tracking tools and developing KPIs and metrics to identify and quantify operational performance improvement opportunities.
• Designing and implementing leading practice workflows, addressing deficits in quality, and driving operational and financial outcomes across different levels of healthcare organizations.
• Knowledge of engagement economics and overall project delivery, budgeting, and timely billing & collections including managing the implementation risk and profitability for smaller scale projects.
• Identifying and managing potential risk to client delivery.
• Developing and delivering high-quality work products, utilizing both qualitative and quantitative data, including cash waterfalls, payment velocity, cost-to-collect, and others.
• Utilizing experience and expertise in an interim leadership role and/or being the lead on executing an engagement while managing client relationships.
• Developing transition and hand-off plans to help ensure improvements are sustained following project completion.
• Building relationships with clients and seeking opportunities to expand the scope of business while generating leads.
• Acting as an integral member of the sales team developing significant portions of proposal and pitch documents.

Qualifications

• A minimum of eight (8) years of prior work experience in healthcare and a MedTech focus on commercial, engineering, operations, and/or finance or similar field.
• Combination of consulting and industry experience is preferred.
• BA/BS degree and/or MBA/MS in Accounting, Finance, or other related healthcare fields such as MHA or MPH.
• Advanced Microsoft PowerPoint and Excel skills a must; experience with Visio, Tableau or Power BI, SQL, SPSS, benchmarking a plus.
• Solid understanding of the M&A process including Operational and Commercial Due Diligence.
• Prior experience working with PE firms.
• Experience with managing client engagements, deliverables and workstreams while mentoring junior staff.
• Excellent verbal and written skills, with the ability to communicate with and present information to all levels of client personnel.
• Willingness and ability to travel as required.
• Familiarity with pricing structures, local agreements (GPO/IDN) group purchasing org and integrated delivery network and contracting processes.
• Understanding of different commercial channels/call points such as ASCs, hospitals and home health agencies, direct vs. distribution, etc.
• Understanding of sales compensation structures.
• High level understanding of commercial plans, Medicare and the managed care landscape.
• Knowledge of product profitability analyses.
• Familiarity with manufacturing processes; including direct and contract manufacturing, distribution and logistics networks, S&OP, warehousing/3PL models, and associated systems.
• High level understanding of inventory management strategies.
• Knowledge of vendor consolidation analyses.
• Insight into insource vs. outsourcing models.