Director, Healthcare Services - MedTech

About the role

The Healthcare Industry Group, a subsidiary of Alvarez & Marsal, leads transformational change in healthcare. We assist healthcare executives, boards, private equity firms, investors, law firms, and government agencies with enhancing financial and operational performance, accelerating strategic growth, and optimizing value throughout the investment lifecycle.

Responsibilities

• Leading a team and acting as the main conduit between healthcare clients and our team on a range of complex assignments.
• Managing projects by overseeing interview activities, the gathering of relevant data, developing goals and deadlines, reviewing work product of junior staff, and communicating with clients directly.
• Establishing and maintaining trusted relationships with client stakeholders through clear communication and thoughtful partnership.
• Swiftly assessing business needs and designing and implementing measurable solutions that span all aspects of operations.
• Building, reviewing, and presenting financial models and operating analyses.
• Utilizing tools like Smartsheet, Lucid, PowerBI, and Generative AI to provide efficient solutions on behalf of the client.
• Communicating regularly with clients and project team members, escalating any matters requiring additional attention.
• Providing strategic guidance to manage a client through crisis, helping to identify solutions.
• Collaborating and aligning with representatives from other service lines.
• Effectively owning client project plans and engagements, including defining, prioritizing, and sequencing work to meet deadlines and manage on time deliverables.
• Leading and managing performance of project teams, including assigning and delegating project responsibilities and providing ongoing coaching and constructive feedback.
• Mentoring and developing junior staff.
• Improving client tracking tools and developing KPIs and metrics to identify and quantify operational performance improvement opportunities.
• Designing and implementing leading practice workflows, addressing deficits in quality, and driving operational and financial outcomes across different levels of healthcare organizations.
• Identifying and managing potential risk to client delivery.
• Developing and delivering high-quality work products, utilizing both qualitative and quantitative data.
• Utilizing experience and expertise in an interim leadership role and/or being the lead on executing an engagement while managing client relationships.
• Building relationships with clients and seeking opportunities to expand the scope of business while generating leads.
• Acting as an integral member of the sales team, developing significant portions of proposal and pitch documents.

Qualifications

• A minimum of eight (8) years of prior work experience in healthcare and a MedTech focus on commercial, engineering, operations, and/or finance or similar field.
• Combination of consulting and industry experience is preferred.
• BA/BS degree and/or MBA/MS in Accounting, Finance, or other related healthcare fields such as MHA or MPH.
• Advanced Microsoft PowerPoint and Excel skills a must; experience with Visio, Tableau or Power BI, SQL, SPSS, benchmarking is plus.
• Solid understanding of the M&A process including Operational and Commercial Due Diligence.
• Prior experience working with PE firms.
• Experience with managing client engagements, deliverables and workstreams while mentoring junior staff.
• Excellent verbal and written skills, with the ability to communicate with and present information to all levels of client personnel.
• Willingness and ability to travel as required.
• Familiarity with pricing structures, local agreements, and contracting processes.
• Understanding of different commercial channels/call points such as ASCs, hospitals, and home health agencies, direct vs. distribution, etc.
• High level understanding of commercial plans, Medicare, and the managed care landscape.
• Knowledge of product profitability analyses.
• Familiarity with manufacturing processes; including direct and contract manufacturing, distribution and logistics networks, S&OP, warehousing/3PL models, and associated systems.
• High level understanding of inventory management strategies.
• Knowledge of vendor consolidation analyses.
• Insight into insource vs. outsourcing models.