Director, Healthcare Services

About the role

The Director of Healthcare Services at Illumia leads a team of implementation managers, project managers, and implementation consultants delivering Illumia's healthcare solutions. Key responsibilities include setting strategy for implementation, mentoring, and serving as a client-facing leader.

Responsibilities

• Lead and develop a set of managers running multi-disciplinary teams of project managers, implementation consultants, and technical staff across healthcare product lines
• Set team strategy for project planning, staffing, and resource allocation across concurrent NetMenu and Quickcharge engagements
• Ensure the team delivers professional services to healthcare clients, meeting established goals for utilization, revenue, and customer satisfaction
• Guide implementation teams through the complexity of clinical environments, including EHR integrations (e.g., Epic/HL7), diet order workflows, and healthcare payment systems
• Serve as a mentor and escalation point internally and externally; step into a client-facing role for strategic accounts to ensure satisfaction
• Partner with Sales, Solution Engineering, and Client Management to ensure successful sales and implementations, where expectations are properly set around delivery timelines, scope, and readiness
• Drive process improvement and efficiency gains across the team’s delivery model, with particular attention to the regulatory and patient safety demands of healthcare environments

Requirements

• Bachelor’s degree in Business Administration, Project Management, Healthcare Administration, or equivalent experience
• 7+ years of management experience, including management of managers
• 10+ years of proven experience in program or project management, leading clients and teams through large, complex system implementations and integrations
• Strong background in enterprise SaaS implementations; experience with healthcare IT, clinical nutrition systems, foodservice technology, or healthcare payment solutions strongly preferred
• Familiarity with healthcare clinical workflows, including EHR integrations (Epic, HL7), diet order management, and patient safety requirements
• Demonstrated experience establishing and managing third-party partnerships to supplement core teams
• Strong client relationship skills—ability to partner with clinical, IT, and operational leaders from healthcare organizations to manage issues, risks, dependencies, and scope/schedule conversations
• Proven record of process improvement and efficiency gains in complex, regulated, fast-paced environments
• Excellent oral and written communication skills with strong presentation and analytical abilities
• Confident, polished communicator—comfortable presenting to executive stakeholders, clinical leadership, and large groups
• Strong consensus-building skills across directly managed teams and partner organizations including Sales, Product Management, and Development
• Detail-oriented, client-focused, and able to create plans, set goals, and execute proactively

Qualifications

• Experience with both SaaS and hardware/POS implementations in healthcare settings
• Experience with clinical nutrition management systems, patient dining technology, or healthcare foodservice operations
• Experience with healthcare commerce and payment platforms (POS, cashless payments, workforce dining)
• Experience managing budgetary responsibilities and project scope
• Experience with third-party partners and contract labor
• Registered Dietitian (RD) credential or clinical nutrition background is a plus

Skills

• Strong leadership and management skills
• Ability to work effectively with cross-functional teams
• Excellent interpersonal and communication skills
• Strong organizational and project management skills
• Ability to handle multiple projects simultaneously
• Knowledge of healthcare IT and clinical workflows

Benefits

Includes flexible time off, robust health, dental, and vision insurance plans, employer-paid life insurance/AD&D/short-term and long-term disability insurance, comprehensive employee assistance program (EAP), flexible spending account (FSA) or health savings account (HSA), and matched 401(k).

Pay

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Schedule

Travel is required for this position, typically 25%, based on client and business needs, with travel primarily occurring Monday through Thursday. This role can be based remotely within the contiguous United States. Valid driver’s license required.