Director - Head of Operational Risk Americas

About the role

To provide independent review and challenge of the Operational Risk elements of particular risk categories across the bank. Ensuring they are carried out in accordance with Barclays Operational Risk Framework, Policies, and Standards.

Responsibilities

• Lead oversight of the Americas operational risk portfolio, providing an integrated view of the region's risk profile and emerging risk themes.
• Drive the development and implementation of IHC-specific operational risk appetite, key risk indicators (KRIs), and risk guardrails.
• Partner across legal entities, businesses, and risk disciplines to influence risk outcomes and deliver a consistent risk management approach.
• Analyze and synthesize operational risk insights across the region to identify trends, challenge risk assumptions, and inform senior management decision‑making.
• Represent the Head of Operational Risk Americas at senior governance forums and risk committees, providing effective challenge and credible risk leadership as required.
• Risk identification and proactive risk management, identifying interconnected, horizon and emerging risks to assist the business in understanding, managing and mitigating the right risks in line with their business strategy and objectives.
• Analysis of operational risk data to identify trends, patterns, and emerging risks.
• Risk‑based analysis of business processes, systems, and controls to assess the likelihood and impact of identified risks.
• Ongoing research and monitoring of internal and external sources to identify potential Operational Risks.
• Oversight, review and challenge of 1st Line activities including Risk Control Self Assessments (RCSAs), Risk Events, Issues and attendance at key Risk and Control meetings (with associated reporting) ensuring they accurately reflect the business risk position.
• Stakeholder management, engaging and working effectively with First and Second Line management.
• Risk based 2nd Line input into 1st Line Projects, Initiatives and Strategic decision making.

Requirements

• Extensive experience in Operational Risk Management or Enterprise Risk within a large, complex financial services organization, with a strong understanding of non‑financial risk frameworks and governance.
• Demonstrated ability to develop and implement risk appetite frameworks, key risk indicators (KRIs), metrics, and management information, translating risk data into actionable insights for senior stakeholders.
• Strong understanding of operational risk exposures across businesses, legal entities, and risk categories, with the ability to synthesize multiple risk perspectives into a clear and cohesive regional risk view.
• Proven track record of influencing senior stakeholders across geographies, business lines, and functional disciplines, operating effectively in a highly matrixed and global environment.
• Experience engaging with senior governance forums, risk committees, regulators, and executive management, with the credibility and presence to represent the function at the most senior levels.
• Strong leadership and relationship management capabilities, with the ability to drive outcomes through collaboration and influence rather than direct authority.

Skills

• LEAD behaviours: Listen and be authentic; Energise and inspire; Align across the enterprise; Develop others.
• Barclays Values: Respect, Integrity, Service, Excellence, Stewardship.
• Barclays Mindset: Empower, Challenge, Drive.