Director, Head of Global Corporates Coverage (TMT, I and T, Consumer and Healthcare)

About the role

The Director, Head of Global Corporates Coverage (TMT, Industrials, Consumer and Healthcare) will develop and lead a high performing, client centric Business Credit Office (BCO) team, ensuring exemplary risk management acumen and control standards are embedded within the end-to-end credit and lending process. The role reports directly to Head of BCO US and works closely with Coverage and Transaction Support teams to ensure seamless client experience and consistency of service globally. The role holder will implement a common, reliable, and predictable underwriting and lending process, demonstrating strong effective credit risk acumen that protects the business from exposure whilst responding to clients' borrowing needs.

Responsibilities

• Lead and oversee teams responsible for executing the delivery of credit and lending servicing journeys within the US market, with a focus on Global Corporate Banking, ensuring alignment with regional processes and a seamless, efficient process for customers while ensuring compliance with US regulatory requirements
• Monitor and analyze customer feedback within the market, identifying local areas of focus to improve customer outcomes while ensuring alignment with regional priorities
• Collaborate with local and global stakeholders, including CCM, Wholesale Credit Risk (WCR), Legal, Sector Coverage teams, digital channels and products to implement the overall strategy for the wholesale credit and lending journey
• Support and drive the implementation of governance frameworks to ensure risks and issues related to the Credit & Lending journey are escalated to regional and global stakeholders and resolved satisfactorily
• Support the monitoring and management of financial and non-financial risks pertaining to CCM production in partnership with local Non-Financial Risk (NFR)/Business Risk
• Support the Objectives and Key Results (OKR), Key Performance Indicators (KPI) and Service Level Agreement (SLA) management framework within the market, maintaining service management oversight pertaining to both operational and control performance across all CCM Change the Bank (CTB) & Run the Bank (RTB) services end-to-end
• Collaborate with internal teams across the entire credit journey including Component content management system (CCMS) Product, Design and Innovation Pillar, technology and transformation teams to execute the technology strategy for CCM, reduce legacy technologies, and drive a culture of innovation by developing cutting-edge automation, capability, and business solutions leveraging next-gen technologies, Artificial Intelligence (AI), and analytics
• Develop and maintain relationships with regulators, US credit review, internal and external auditors, and participate in audits and regulatory exams
• Manage multiple senior stakeholders with varied and sometimes conflicting agendas, effectively navigating complex situations and driving alignment
• Support and help drive the implementation of the BCO model in the US to be globally leading across the bank, leveraging organizational design capabilities to optimize processes and structures
• Maintain a diverse, innovation-driven credit and lending workforce, ensuring high levels of engagement and satisfaction

Qualifications

• Bachelor's degree in business, finance, or a related field; master's degree preferred
• Proven experience in credit and lending, with a strong background in managing loan portfolios
• Experience with global corporates preferred, with a focus covering TMT, Industrials, Healthcare or Consumer sectors
• Proven track record of leading and managing teams, with experience in organizational design and strategic planning
• Extensive stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior leaders
• Advanced financial acumen and credit assessment skills, including ability to apply expert judgement in transaction structuring and assessing borrower creditworthiness, with experience focused on global corporates
• Broad knowledge of US regulatory frameworks impacting credit and lending
• Expertise in credit risk management, control assessment, and Sarbanes–Oxley Act (SOX) compliance
• Experience in driving digitization and customer experience improvement initiatives
• Excellent analytical and problem-solving skills, with the ability to consume large volumes of customer feedback and distil key areas of focus
• Strong communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization and effectively discuss credit with clients, negotiate terms and build rapport with external and internal stakeholders

Benefits

• Tailored professional development opportunities
• Competitive pay and benefits package including a robust Wellness Hub
• Welcoming and inclusive work environment
• Industry-leading volunteerism policy
• Generous matching gift program
• Comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups