Director, GVI/Care+ Business Operations (Onsite - Plano, TX)

Role And Responsibilities

• Drive demand planning, business operations, and supply chain management for the GVI and MX Care+ teams.
• Communicate opportunities and build consensus, and drive operational programs focused on innovation and growth.
• Work with respective business units, SEA leadership, and headquarters in Suwon, South Korea.
• Sponsor approaches that encourage efficiency; develop and/or enhance processes, implement systems, and drive synergies and efficiencies.
• Lead regular C-Level executive reporting and strategy sessions.
• Develop data-driven demand forecasts using historical sales data, market trends, and promotional impact analyses.
• Track sales trends across channels to refine inventory planning and maximize sell-through.
• Evaluate upcoming promotional campaigns, incorporating the impact into demand forecasts.
• Understand external market trends and competitor positioning to inform forecasting strategies.
• Identify financial risks and growth opportunities, ensuring targets are met through data-driven decision-making.
• Collaborate with supply chain and operations teams to maintain optimal inventory levels, avoid stockouts or excess inventory, manage aged inventory, and ensure inventory is properly priced within the ERP system.
• Partner with product, marketing, finance, and sales teams to align demand forecasts with business objectives and market dynamics.
• Utilize forecasting software and AI-driven tools to improve prediction accuracy and efficiency.
• Lead strategic planning and annual management plan development process via collecting and synthesizing key market trends, business requirements and strategic priorities across key business units and functions.
• Create and formulate clear and succinct narrative and quantitative analysis of the market landscape, competitive and customer analysis and how Samsung should position and navigate the changing market conditions and challenges to achieve the business goals and objectives.
• Communicate, collaborate, and project manage key cross-functional initiatives.
• Iterate realignment, reinforcement of the key objectives, goals and strategy based on changes in the market dynamics and business situation in real time.
• Track and manage various strategic initiatives, key tasks and requests in a systematic manner.
• Collaborate across cross-functional Samsung teams to track down key tasks and activities and provide periodic and ad hoc updates on the progress.
• Organize and provide progress visibility to key stakeholders proactively.
• Lead coordination and operation of cross-functional initiatives and projects to address specific business needs.
• Develop key narratives and build project plans to organize, track and manage the projects throughout the year.
• Conduct post mortems for enhancing the project outcome in the future.
• Lead the development of weekly integrated operations reports that create a clear analysis and narrative of how GVI lines of business perform across sales, marketing, SCM, financial and operational views.
• Provide critical market/competitive insights that informs the organization for strategic changes.
• Lead weekly, monthly, quarterly business review meetings (WBR/MBR/QBR) to address key business and operational issues and resolve business decisions.
• Lead top executive management workshops and business reviews to continue alignment of key business priorities and strategies.
• Manage, coordinate and communicate division wide KPI’s and MBO’s with key executive stakeholders.

Skills And Qualifications

• Bachelor’s Degree in Business, Economics, Finance, or similar.
• 14+ years of combined experience across Finance, Demand Planning & Forecasting, Business Planning, and Operations.
• 10+ years People Management experience including executive experience leading managers across multiple departments and functions.
• Knowledge of accounting principles, financial regulations, and industry standards.
• Experience navigating large, Fortune 500 matrix organizations.
• Excellent written and verbal communications skills.
• Ability to make decisions, give direction, and measure individual/team performance.

Preferred Qualifications

• MBA and 12+ years of relevant experience.
• Global work experience.
• Bilingual in Korean preferred.