Director, Global Technical Services

What You'll Do

Strategy, Operations and Performance Organization and management of the technical service departments globally
Participate to the development of a global strategy for TSV
Develop KPIs and measuring instruments to continuously improve and ensure high efficiency and profitability
Understand customer expectations in order to develop attractive services that will bring value to the business and create a competitive advantage
Oversee the management of all aspects of the technical service and relevant key performance indicators and take appropriate actions
Adaptation of organization structures to changing requirements, based on changing market conditions – manage change management projects
Continuous standardization, adaptation and improvement of processes globally
Planning, budgeting and allocating of resources for individual services
Transformation and implementation of business goals
Full expense budget responsibility for the Technical Service sites and services
Leadership & Stakeholder Management
Manage team of country technical service managers in EU and in the US
Management of Authorized Service Centres (ASC)
Identify and hire or develop top talents. Leverage talent development skills to create a performance oriented highly engaged workforce
Conduct regular employee performance discussions
Conduct annual salary review
Responsibility for the observance of ResMed's ethical principles
Member of the Commercial Operations Leadership Team
Implementation of relevant regulatory requirements and quality objectives defined by the company to fulfill a significant contribution for the success of the company
Coach, motivate, and provide direction and feedback to team
Nurture a positive work environment, and ensure that the team is fully supported with company directives, product changes, and open service issues
Build and foster key relationships with the Commercial team and the Product Management team (Software Development, Product Development, Engineers, and QA) to ensure that issues are being communicated on a real time basis
Implement Global Operation Strategy in the different Technical Service teams
Work with other Ops teams for best practices sharing
Other tasks and responsibilities as assigned

Required

Who You Are
Bachelor or master’s degree in a technical discipline
More than 6 years of relevant professional experience
Knowledge in work Safety and Service Centres management
Business fluent English skills
IT skills in Microsoft Office, Document Management Systems, ERP systems, Confluence, JIRA
Familiarity with Medical Device Single Audit Program (MDSAP) and ISO 13485
Preferred Experience
Managing remote employees
Experience in coaching and training
Commercial experience
Profound knowledge in medical devices industry and market
Profound knowledge in medical technology and medical product law
Another European language skills

Why Resmed?

Impact at Scale: Help shape solutions used by millions worldwide.
Global Reach: Work across regions, teams, and technologies in a truly interconnected ecosystem.
Career Growth: Thrive in a dynamic, inclusive environment where bold ideas are welcomed.
Purpose-Driven Work: Join a company committed to improving lives—one breath, one night, one patient at a time.

Benefits

• Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance
• Sleep care management
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Commuter benefits
• 401(k)
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Tuition assistance
• Flexible Time Off (FTO)
• 11 paid holidays plus 3 floating days
• 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members