Director, Global SMB Strategy & Growth- Cloud & AI Platforms

Responsibilities

• Lead the Cloud & AI Platforms (CAIP) Envision-to-Build operating model end-to-end across strategy, planning, landing, governance, and optimization, ensuring clear alignment from ambition to execution and from customer insight to business results.
• Own product positioning in partnership with Product Marketing, Business Planning, GSMB, CSA, and GS&O by defining product truth, business economics, differentiated value propositions, competitive positioning, and consistent messaging across customer and partner channels.
• Translate strategy into scalable execution by defining priorities, operating models, governance, metrics, and execution mechanisms that create clarity, accountability, and cross-functional alignment.
• Hold operating unit (OU) teams accountable for achieving targets while identifying and scaling innovative sales approaches that improve performance.
• Drive CAIP partner co-sell execution plans globally, working closely with GCPS and OU teams.
• Leverage field insight on competitive blockers and partner capacity to improve execution and inform global strategy and plans that improve execution.
• Build a continuous learning engine that converts performance insights, field feedback, and market signals into actionable recommendations that improve execution and inform future strategy.
• Represent the perspective of CAIP CSAs within the global strategy, shaping near-term priorities and long-term direction based on field, customer, and partner signals.
• Represent the voice into go-to-market strategy, partnering with GS&O, GCPS, and CSA leadership to drive aligned planning and landing.
• Lead global execution orchestration for SMB through the CAIP CSA lens by establishing the operating rhythm, community, practice sharing, aligning leaders, and driving consistent execution.
• Connect field insight to global strategy by synthesizing OU signals and translating them into decisions that strengthen planning and execution.
• Champion innovation and customer advocacy by serving as a senior spokesperson for Global SMB, representing the voice of the SMB customer, and evangelizing Microsoft’s SMB value proposition internally and externally with customers and partners.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience.
• 6+ years experience in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance.
• Experience in SMB or digital-native customer segments.
• Deep understanding of Microsoft's CAIP set of products and offerings for SMB.
• Business acumen and ability to translate strategy into execution.
• Effective communication, collaboration, and executive presence.