Director, Global People Operations & AI

For our client, we are seeking a Director, Global People Operations & AI to join the team of a leader in the Finance & Insurance space. This role will shape the strategy and execution of global people operations across multiple regions, with a strong focus on service delivery, operational excellence, and scalable employee support. The director will lead the people services function, driving a modern operating model that improves efficiency, quality, and the employee experience. A key part of the role will be integrating automation and AI into operations while maintaining strong governance, compliance, and data privacy standards. This is a highly visible leadership position with significant cross-functional partnership across HR, legal, compliance, and business leadership. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $163,000 – $288,000 annually Responsibilities Own the strategy and roadmap for global people operations across all regions Lead the global people services team, setting standards and quality levels across geographies Direct the automation strategy within people operations, with a focus on AI integration Design a tiered service model for handling employee queries and needs at various complexity levels Establish a governance framework for AI and automation in people operations, ensuring compliance and security Define metrics to measure service success and report outcomes to leadership Coach the people operations team in process design and service delivery practices Qualifications 10+ years of experience in people/HR operations or business operations, including team leadership Experience in a people/HR shared services function and tiered service model establishment Proven track record of implementing automation and AI solutions in operations Strong service-level management, metrics, cost-to-serve, and planning skills Global operational experience with knowledge of regional compliance and data privacy regulations Outstanding leadership and executive communication skills Understanding of AI governance and ethical considerations in operations Expertise in change management and driving adoption Sound judgment in managing sensitive and confidential situations Bachelor's degree required; relevant certifications preferred Benefits Remote work flexibility Diversity and inclusion commitment Investment in professional development Health and wellness programs Generous paid time off policies Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.