Director, Global Operations, HRSS

Vendor Management

Oversee global vendor relationships, ensuring performance, compliance, and value delivery. Partner with Procurement to lead contract negotiations, manage service level agreements, and monitor vendor effectiveness to optimize HR service outcomes.

Reporting and Analytics

Direct the development and delivery of HRSS reporting and analytics. Provide actionable insights to leadership, support data-driven decision-making, and track key performance indicators for continuous improvement.

Training and Quality

Design and implement global training programs to enhance HRSS capabilities. Lead quality assurance initiatives, monitor service delivery, and drive process improvements to maintain high standards.

Standardization and Consistency

Champion the adoption of standardized processes, tools, and policies across regions. Ensure consistent service delivery and adherence to global best practices.

Operational Excellence & Continuous Improvement

Partner with HRSS Regional Leads with the support of Operational Excellence team to identify opportunities to streamline operations, increase efficiency, and deliver superior employee experiences. Foster a culture of innovation and continuous improvement within HRSS.

Global Project Leadership

Ensure global HRSS projects are in alignment with business goals, stakeholder engagement, and successful delivery within scope, timeline, and budget with support from PMO team.

Business Relationship Management

Serve as a strategic liaison with HRBPs and COEs to support successful delivery of annual programs and key projects. Build collaborative partnerships, understand business needs, and ensure HRSS solutions and technology support organizational objectives.