Director, Global Corporate Accounts

About The Role

The Director, Global Corporate Accounts is accountable for driving sustainable top-line growth and bottom-line profitability across designated Global Corporate Accounts. This role has end-to-end ownership of customer performance and serves as the single point of strategic coordination across the organization, ensuring alignment among commercial, technical, supply chain, R&D, marketing, and operational teams.

Job Responsibilities

• Own and lead end-to-end performance of assigned Global Corporate Accounts, delivering against volume, margin (EBIT), growth, service, and cash (DSO) objectives.
• Develop, own, and execute multi-year customer strategies and account plans to unlock full customer potential in line with Barry Callebaut’s core growth pillars.
• Negotiate, implement, and ensure compliance with long-term and multi-year supply agreements, driving value creation for both the customer and the company.
• Act as the strategic partner and primary executive interface for customers, with a deep understanding of their brands, categories, portfolios, and long-term strategies to identify current and future growth opportunities.
• Drive portfolio expansion across the full range of products and services, including innovation pipeline leadership to deliver larger, bolder, and more impactful customer-led developments.
• Lead pricing, commercial tactics, budgets, forecasts, and go-to-market execution for assigned accounts, ensuring disciplined margin management and forecast accuracy.
• Mobilize and lead cross-functional teams (R&D, technical services, supply chain, marketing, finance, quality, and operations) to ensure flawless execution of customer initiatives and programs.
• Build and maintain strong internal stakeholder alignment globally, working closely with functional VPs, and regional leadership to develop and deliver opportunities.
• Ensure a consistently high level of customer service through proactive issue resolution, service dashboard monitoring, and continuous improvement initiatives across supply chain and technical interfaces.
• Maintain deep and current knowledge of the global chocolate industry, including capabilities, innovation trends, customers, competitors, and market dynamics.

About You

• 8-10 years of experience in a commercial FMCG or B2B role.
• A degree in a business/technical/food-related function preferred.
• Proven track record of sales success with large customers in a B2B organization, preferably in the food and beverage industry.
• Excellent communication, negotiation, and presentation skills.
• Excellent leadership skills, preferably in a matrix environment.
• Customer-oriented mindset.
• Analytical skills in a sales and marketing environment.
• Knowledge of budgetary control and pricing mechanisms.
• Strong business acumen.
• Travel: up to 30%.

Pay

Salary Range of $170,000 - $188,000, depending on factors such as experience and location, plus annual bonus and our comprehensive benefits package.

Schedule

MyFlex PTO (unlimited!) and Paid Holidays.

Environment

An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC!

Company Commitment

We are committed to building a diverse and inclusive team and encourage all qualified candidates to apply. Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all our products.