Director, Fraud Strategy - Deposits

About the role

As a Director, Deposit Fraud Strategy, you will lead the strategy and execution of fraud prevention across the Bank’s deposit products, driving outcomes that minimize fraud loss while maximizing good customer conversion. You will play a critical role in scaling the function by improving how we use data, vendors, and decisioning systems to better understand and protect good customer behavior.

Responsibilities

• Define and lead the deposit fraud strategy across onboarding, identity verification, and money movement channels such as ACH, wires, and Zelle
• Drive outcomes that balance fraud loss prevention with customer experience and conversion, setting clear performance targets and accountability
• Build and evolve data-driven decisioning frameworks using customer behavior, analytics, and third-party signals
• Identify fraud patterns through deep analysis of large, complex datasets and translate insights into scalable strategies
• Evaluate, select, and optimize vendors, data sources, and tools to improve fraud detection and identity confidence
• Partner cross-functionally with Fraud Ops, Product, Engineering, and Data to design, implement, and continuously improve strategies
• Establish KPIs and reporting to measure fraud loss, conversion, and operational efficiency, and communicate insights to leadership
• Improve how the team operates by introducing automation, real-time decisioning, and smarter workflows, including appropriate use of AI

Requirements

• 10+ years of experience in fraud, risk, or related roles, including 6+ years in people management
• Bachelor's degree or higher, or equivalent combination of education and experience
• Proven experience leading fraud strategy in banking, fintech, payments, or lending with strong understanding of deposit fraud vectors
• Deep expertise in fraud prevention across onboarding, identity verification, and money movement
• Strong analytical mindset with hands-on experience working with large datasets to uncover patterns and drive decisions
• Experience using SQL, Python, R, or similar tools, and building dashboards to track performance
• A clear perspective on where AI adds leverage across fraud strategy and have translated that into how teams operate, while maintaining strong judgment and accountability
• Collaborate effectively across teams and bring stakeholders along while driving change
• Take ownership of outcomes and continuously look for ways to improve systems, processes, and results

Qualifications

• Nice to have: Experience with behavioral biometrics, machine learning, or AI-driven fraud detection
• Familiarity with real-time decisioning platforms and identity graph concepts
• Experience scaling fraud strategy in a high-growth digital banking environment

Skills

• Leadership and strategic planning
• Data analysis and interpretation
• Vendor selection and optimization
• Collaboration and stakeholder management
• Automation and workflow improvement
• AI and machine learning application

Benefits

• Medical, dental, and vision plans for employees and their families
• 401(k) match
• Health and wellness programs
• Flexible time off policies for salaried employees
• Up to 16 weeks paid parental leave

Pay

The target base salary range for this position is $210,000 - $245,000.

Schedule

Primarily PT

Travel

As needed