Director, Food & Beverage

About the role

As a key member of our team, you'll play a major role in bringing happiness and excitement to guests from around the world by delivering exceptional guest experiences in our Food & Beverage operations. You’ll coach managers and supervisors to effectively handle guest issues while ensuring adherence to health and safety protocols, set the tone for excellence, and hold managers accountable. You will inspire, motivate, educate, and train an outstanding team.

Responsibilities

• Manage operations and staff in a wide variety of F&B outlets
• Oversee all health and safety protocols, including training management and supervisors
• Coach Ambassadors to positively and enthusiastically greet and welcome guests
• Coach Ambassadors to provide guests with information on products being offered
• Ensure management and supervisors engage with guests and monitor satisfaction
• Monitor guest experiences and handle situations in a timely manner
• Ensure staff maintains a clean working environment
• Support F&B management with advanced food and beverage training
• Manage labor and other costs
• Collaborate closely with the VP of Revenue to ensure maximum profitability

Requirements

• A minimum of five years of management experience in a high-volume food and beverage establishment
• Three years of director-level experience in a high-volume, multi-outlet environment preferred
• Experience working in a theme park atmosphere serving international guests highly desirable
• Flexible and solution-driven with strong organizational, multi-tasking, and time management skills
• Outstanding communication and interpersonal abilities
• Proven supervisory skills
• Strong and consistent customer service orientation
• Knowledge of theme parks or similar multi-outlet venues
• Understanding of the P&L process, including labor costs
• Current food & beverage safety certifications a plus
• Must be able to lift, push, pull, and/or carry up to 50 lbs
• Position engages in extensive walking and standing throughout entire work shift and climbing/ascending heights
• Perform physical activities: kneeling, squatting, bending (floor-to-waist/waist-to-overhead), reaching overhead, simple grasp, and fine hand manipulation tasks (use of tools/keyboard/writing)
• Must be able to work indoors and outdoors in varying weather, including extreme heat, and may be exposed to fumes, dust, odors, and temperature extremes
• Perform cleaning duties, including use of cleaning chemicals
• Available to work varied schedule, including evenings, weekends, and holidays

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan