Director, Financial Services Operations

Benefits

A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. In order to be the best, we hire the best!

• Time-Off Packages, 20 days of vacation, 10 paid sick days and 11 paid holidays
• Competitive Compensation & Incentive
• Hybrid work model: flexible arrangements for most positions
• Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
• Robust associate training and development with CoBank University
• Tuition reimbursement for higher education
• Outstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan Match
• Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
• Associate Resource Groups: creating a culture of respect and inclusion
• Recognize a fellow associate through our GEM awards

Job Description

Provides strategic leadership, management oversight, and technical guidance to the Lease Operations department. Ensures the effective and efficient operation of all lease processing-related functions. Provides strategic and tactical guidance, leadership, development and specialized expertise to all lease operations associates. Responsible for task and initiative prioritization, resource and capacity management, team quality assurance, customer service, escalations, service level agreement adherence, and department projects as assigned.

Essential Functions

• Provides leadership to all lease operations functions and teams and serves as the department leader (40+ FTE)
• Works closely with the Vice President and Head of Operations, as well as other operations leaders, to manage people and processes cross-functionally
• Acts as a strategic partner to business leaders. Develops and maintains strong partnerships with risk, credit, sales leadership and teams, enabling cross-functional alignment and strategy realization. Aligns operations with enterprise initiatives
• Provides strategic and tactical guidance for the end-to-end financial service product life cycle to include deal processing, documentation, booking, funding, collateral management and other various administration activities in lease operations
• Possesses a cross-functional understanding of processes and issues across all transaction teams, as well as upstream and downstream constituencies and processes
• Ensures strong control environment and audit readiness. Establishes and ensures adherence to processes, procedures, and controls. Provides oversight and strategy for quality assurance and regular monitoring of compliance with key controls, operational, ICFR and SOC related
• Partners with Risk and Compliance to mitigate operational risk
• Proactively identifies areas of risk and suggests strategies for elimination or mitigation of such risks
• Coordinates with Internal Control and Operational Risk along with the Operations Process & Controls Manager to document and mitigate any known control issues/failures or losses
• Drives operational excellence initiatives, leads workflow platform implementation and optimization. Identifies and facilitates opportunities for process improvement and automation across all teams and promotes a culture of continuous improvement and operational excellence
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Manages operational budgets and resource planning. Drives efficiency and cost optimization
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Manges the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Mangers the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Mangers the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Mangers the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Mangers the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Mangers the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Mangers the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Mangers the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Mangers the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Mangers the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Mangers the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Mangers the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Mangers the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Mangers the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Mangers the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Mangers the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Mangers the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources
• Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction
• Mangers the training and development needs of the team and regularly coordinates training and development opportunities to meet identified needs
• Leverages data analytics to drive decision-making. Establishes KPI frameworks and continuous improvement metrics. Uses metrics and analytics to, among