Jobs · Customer Service · New Hampshire

Director, Field Leadership & Strategic Accounts – Eastern New England Ecosystem

Genentech · Manchester, NH · 1 mo ago
Customer Service$210k–$390k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. We need to parse the posting. Let's extract content: - The Position Director, Field Leadership & Strategic Accounts – Eastern New England Ecosystem (title). Not used. - Intro paragraph about Genentech mission etc. That's about the role? Could be "About the role" or maybe "About Genentech". But we need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content. "About the role": likely description of role purpose, mission, etc. The first paragraph: "From the beginning, Genentech has been a team...". That's about company. Then "The Opportunity: As a Director, Field Leadership & Strategic Accounts you will be a key leader focused on delivering healthcare solutions to customers and their partners. You will work closely with the Executive Director, Healthcare Market (HED) to shape the strategic vision for the ecosystem and engage with healthcare stakeholders. You will lead a diverse team of experts to drive growth and prioritize patient outcomes, customer satisfaction, and business objectives. This includes managing an ecosystem Commercial team responsible for diverse product portfolios and aligning with ecosystem and therapeutic area priorities. You deeply understand the unique needs of each customer in their pursuit of improved patient outcomes, lower costs and improved quality of care by building, maintaining and leveraging networks and relationships in the healthcare ecosystem and co-creating solutions with customersYou contribute to and execute the strategic near and long-term vision and direction for the healthcare ecosystem set by the Executive Director, Healthcare Ecosystem and therapeutic areas to assist Squads in identifying partnerships and, under direction by the Squads executing partnerships which enhance customer experience, improve patient outcomes and deliver on business opportunities for GenentechYou lead the development and execution of customer account planning for target account(s) to deliver maximum impact opportunitiesYou are open to business travel to meet customer account needs and attend relevant therapeutic conferences.You build, lead and motivate a diverse team of people with deep functional and therapeutic area expertise. With the ecosystem leadership team, harness the collective expertise of the ecosystem team to engage effectively and compliantly across the ecosystem. Create and foster a culture that enables and requires employees at all levels to live our Operating Principles in all aspects of their work This is a field based role, it will cover Maine, New Hampshire, Eastern Massachusetts and Rhode Island. It is preferred that candidates live in the area for consideration. Once hired, the position title will be 'Healthcare Director' in harmony with internal roles of the same nature" That's a big block describing responsibilities and role. We need to split into sections: Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Let's extract responsibilities: bullet-like sentences describing duties: leading team, shaping vision, managing ecosystem Commercial team, understanding customer needs, co-creating solutions, contributing to strategic vision, executing partnerships, lead development and execution of customer account planning, open to business travel, build/lead/motivate team, harness expertise, create culture, field based role covering area, preferred location, title change. We can put those under

Responsibilities

with
  • items. Requirements: "You hold a required Bachelor’s Degree You have 8 or more years work experience with a minimum of 3 years previous field management experience and/or marketing experience with cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems).Your previous experience includes account management or alliance/partnership management experience, including developing and implementing account plans for various health ecosystem players (e.g., health system or hospital. You have a proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities" That's requirements. Preferred Qualifications: "You hold an advanced degree You have deep Payer Experience, ideally including local, regional and national understanding of payers in the Ecosystem.You have previous Account Management Experience, ideally including local, regional and national understanding of health systems in this Ecosystem.You demonstrate in-depth knowledge of strategy development, including contracting strategy, administration and pull through. You demonstrate strong executive presence and ability to engage with C-Suite executives. You have strong Account Negotiation skills" That's qualifications (preferred). Could be under Qualifications. Skills: maybe communication, interpersonal, negotiation, relationship management, etc. Also "excellent communication and interpersonal skills, including negotiation and relationship management, drive the achievement of objectives." That's skills. Benefits: "This position also qualifies for the benefits detailed at the link provided below." No specifics given. There's a link but not provided. Since no specific benefit details, we should not create Benefits section unless posting actually states them. It only says qualifies for benefits detailed at link, but not enumerated. According to rule: never create Benefits section unless posting actually states them. It does not state specific benefits, just link. So we should omit Benefits section. Pay: "The expected salary range for this position based on the primary location of Maine, New Hampshire, Massachusetts, or Rhode Island is $209,900.00 – $389,900.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role." That's pay info, so include Pay section. Schedule: "This is a field-based position. Overnight travel may be required. This position requires significant driving of either a company provided or personal vehicle as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business." That's schedule/travel expectations. Could be Schedule section. We also have relocation benefits not available: but that's not schedule. We should not include boilerplate like EEO, accommodations, etc. Now produce HTML fragment with headings

    and appropriate content. We need to avoid repeating job title as heading. So we won't have a heading for the title. We'll have sections: About the role? The intro about Genentech mission maybe belongs to About the role. But we already have responsibilities covering many details. The "About the role" could be a brief summary: "The Director, Field Leadership & Strategic Accounts – Eastern New England Ecosystem is a field-based leadership role responsible for driving healthcare solutions, leading a diverse team, shaping strategic vision, managing ecosystem Commercial team, and fostering a culture aligned with Genentech's Operating Principles." But we must not invent or summarize away detail; we must preserve ALL substantive information. However we can keep the original prose as is, but we need to split into sections. The "About the role" could be the initial paragraph about Genentech mission and the opportunity description? But that overlaps with responsibilities. To avoid duplication, we could put the company mission paragraph under About the role, and then responsibilities as separate list. Let's extract the company mission paragraph: "From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our goal is to compel the customer to act on behalf of their patients while showing great commitment to the rare disease community, whose support is key. Utilizing innovative methods to identify patients who may benefit from treatment, we must take a highly strategic approach to patient access while assisting patients and their caregivers to navigate the healthcare system." That's about Genentech, not the role. Could be About the role? Might be considered background. We'll include it under About the role. Then the "The Opportunity: ..." paragraph could be responsibilities. Thus we have:

    About the role

    From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our goal is to compel the customer to act on behalf of their patients while showing great commitment to the rare disease community, whose support is key. Utilizing innovative methods to identify patients who may benefit from treatment, we must take a highly strategic approach to patient access while assisting patients and their caregivers to navigate the healthcare system.

    Then Responsibilities: list items derived from the Opportunity paragraph. Let's break down Opportunity paragraph into bullet points: - As a Director, Field Leadership & Strategic Accounts you will be a key leader focused on delivering healthcare solutions to customers and their partners. - You will work closely with the Executive Director, Healthcare Market (HED) to shape the strategic vision for the ecosystem and engage with healthcare stakeholders. - You will lead a diverse team of experts to drive growth and prioritize patient outcomes, customer satisfaction, and business objectives. - This includes managing an ecosystem Commercial team responsible for diverse product portfolios and aligning with ecosystem and therapeutic area priorities. - You deeply understand the unique needs of each customer in their pursuit of improved patient outcomes, lower costs and improved quality of care by building, maintaining and leveraging networks and relationships in the healthcare ecosystem and co-creating solutions with customers. - You contribute to and execute the strategic near and long-term vision and direction for the healthcare ecosystem set by the Executive Director, Healthcare Ecosystem and therapeutic areas to assist Squads in identifying partnerships and, under direction by the Squads executing partnerships which enhance customer experience, improve patient outcomes and deliver on business opportunities for Genentech. - You lead the development and execution of customer account planning for target account(s) to deliver maximum impact opportunities. - You are open to business travel to meet customer account needs and attend relevant therapeutic conferences. - You build, lead and motivate a diverse team of people with deep functional and therapeutic area expertise. - With the ecosystem leadership team, harness the collective expertise of the ecosystem team to engage effectively and compliantly across the ecosystem. - Create and foster a culture that enables and requires employees at all levels to live our Operating Principles in all aspects of their work. - This is a field based role, it will cover Maine, New Hampshire, Eastern Massachusetts and Rhode Island. It is preferred that candidates live in the area for consideration. - Once hired, the position title will be 'Healthcare Director' in harmony with internal roles of the same nature. We should not repeat job title as heading, but we can include the note about title change as part of responsibilities? It's more about role details. Could be included. Now Requirements: list items. - Hold a required Bachelor’s Degree. - 8 or more years work experience. - Minimum of 3 years previous field management experience and/or marketing experience with cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems). - Previous experience includes account management or alliance/partnership management experience, including developing and implementing account plans for various health ecosystem players (e.g., health system or hospital). - Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities. Now Qualifications (Preferred): - Hold an advanced degree. - Deep Payer Experience, ideally including local, regional and national understanding of payers in the Ecosystem. - Previous Account Management Experience, ideally including local, regional and national understanding of health systems in this Ecosystem. - Demonstrate in-depth knowledge of strategy development, including contracting strategy, administration and pull through. - Demonstrate strong executive presence and ability to engage with C-Suite executives. - Strong Account Negotiation skills. Now Skills: - Excellent communication and interpersonal skills, including negotiation and relationship management, drive the achievement of objectives. Maybe also "build,

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