Director - Experience & Revenue - Biome

Nutrition Nest | Biome – The Living Kitchen Position Overview We are seeking a dynamic, entrepreneurial leader to take complete ownership of Biome’s revenue generation, guest experience, team development, and day-to-day operations. The ideal candidate combines strong sales capabilities, premium hospitality experience, creativity, and operational leadership. Key Responsibilities Sales & Revenue: Take full responsibility for achieving revenue targets, generating bookings, developing corporate and private event business, and driving repeat visits. Experience Design: Develop engaging cooking classes, culinary workshops, private events, and guest experiences aligned with Biome’s wellness and nutrition philosophy. Operations & Coordination: Ensure seamless coordination between kitchen, front-of-house, reservations, and events for consistently excellent guest experiences. Hiring & Training: Recruit, train, and lead a high-performing team, including cross-training and backup staffing to ensure uninterrupted operations. Guest Experience: Maintain exceptional hospitality standards, manage guest feedback, and continuously improve service quality. Business Growth: Collaborate with marketing, sales, and other Nutrition Nest departments to develop partnerships, increase participation, and maximize revenue opportunities. Ideal Candidate Profile 7+ years of experience in premium hospitality, experiential dining, culinary events, or related businesses. Proven track record of sales generation and achieving revenue targets. Strong experience in team hiring, training, and leadership. Creative ability to design and deliver exceptional guest experiences. Excellent organizational, communication, and operational management skills. Entrepreneurial, hands-on, commercially driven, and highly guest-focused.