Director, Expat Tax Services

About the role

The General Manager of Expat Tax Services is responsible for driving a dynamic, technology-driven team that provides complex tax services for US Nationals living abroad. The scope of this role includes business strategy, tax preparation, client experience and support, training, P&L, and business development. The GM will lead a team of approximately 100 associates, including some located in India. This position ensures business objectives and goals are aligned to corporate strategy and drives performance to meet objectives.

Responsibilities

• Leads business operations for Expat Tax services focused on individual expats.
• Builds the growth strategy and establishes long-range plans to drive business results.
• Influences the use of innovative, technology-driven solutions that optimize the client experience.
• Partners with leadership throughout the organization to ensure alignment and optimization of existing or developing processes, products, etc.
• Manages the P&L for the organization and is responsible for all budget planning and management.
• Provides coaching and frequent, meaningful feedback to staff. Ensures staff development opportunities and progress toward the accomplishment of goals.
• Helps design the overall client experience with virtual assisted and DIY tax products.
• Partners with IT to establish a technology roadmap.
• Partners with Marketing to establish an SEO/SEM go-to-market strategy.
• Provides support and guidance to international H&R Block offices who work with expat clients.

Requirements

• Bachelor’s degree in business administration or related field. MBA preferred.
• Ten (10) years of experience driving and achieving business results.
• Five (5) years of leadership, P&L ownership, and operational experience.
• Experience developing strategy and long-term roadmaps.
• Excellent partnership and synergy-building skills.
• Strong understanding and experience utilizing technology at a strategic level to enhance the user experience.
• Demonstrated strong communication, coaching, and interpersonal skills with the ability to work effectively with people at all levels of the organization.
• Skilled in objective analysis and decision-making.

Benefits

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive an Associate Tax Prep benefit. Successful candidates may also participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Pay

Local minimum wage laws apply. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. The pay range for this position is $120,900.00 - $205,500.00 per year.