Director, Event Production - Florida Keys (Duck Key), FL (136)

About Five-Star AudioVisual

Founded in 1995, Five-Star AudioVisual, Inc. is a privately owned, fully independent audiovisual company dedicated exclusively to the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the U.S., delivering seamless event technology experiences that elevate meetings, conferences, and live events. For three decades, Five-Star has remained at the forefront of the audiovisual industry by blending advanced technology, thoughtful design, and hospitality-driven service. We act as a true extension of our hotel partners, aligning with each property’s culture, brand, and standards to produce events that are polished, immersive, and reliable.

Key Responsibilities

• Audiovisual Operations
• Oversee all daily AV operations including event setup, strike, scheduling, and equipment maintenance
• Ensure events are executed smoothly, safely, and to Five-Star and hotel standards
• Manage inventory, storage, transportation, and proper use of audiovisual equipment
• Maintain consistent technical quality across meetings, conferences, and live events
• Ensure accurate billing, approvals, and compliance with company financial procedures
• Uphold a polished, professional appearance for yourself and the AV team
• Serve as the primary point of contact between Five-Star AudioVisual and hotel leadership
• Sales & Revenue Performance
• Partner with hotel sales and catering teams to support group business and maximize AV revenue
• Consult with clients to understand event goals and recommend appropriate technology solutions
• Identify opportunities to enhance events through creative AV design and upselling
• Prepare clear, accurate proposals that outline scope, pricing, and technical details
• Forecast revenue and track performance metrics in collaboration with regional leadership
• Represent Five-Star AudioVisual during site visits, pre-conference meetings, and hotel walkthroughs
• Client & Guest Experience
• Act as a visible leader during events, ensuring clients feel supported and confident
• Build strong relationships with planners, hotel partners, and repeat clients
• Proactively address challenges and resolve issues with professionalism and urgency
• Maintain Five-Star’s reputation for reliability, hospitality, and technical excellence
• Team Leadership & Development
• Lead, train, and mentor the on-site audiovisual team
• Create a positive, respectful, and performance-driven work environment
• Manage staffing, scheduling, and performance feedback
• Support ongoing technical training and professional development
• Ensure team members are proficient with company software and event systems
• Lead by example with integrity, accountability, and enthusiasm

Qualifications

• 4+ years of experience in audiovisual management, event technology, or hospitality AV operations
• Proven experience leading AV teams in a hotel, resort, or live event environment
• Strong understanding of AV systems, signal flow, and event production workflows
• Demonstrated success in sales support, client consultation, and revenue growth
• Excellent communication, leadership, and problem-solving skills
• Proficiency with AV management platforms and Microsoft Office Suite
• Bachelor’s degree in hospitality, business, event management, or related field preferred
• AV certifications or technical coursework a plus

Full-Time Benefits

• 401(k) with company matching
• Roth 401(k) with matching
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Life insurance
• Paid vacation and sick time
• Company-paid holidays