Director, Enterprise Revenue Architect

Responsibilities

• Team Leadership & Coaching: Recruit, develop, and lead a high-performing team of Revenue Architects. Provide consistent coaching on account strategy, executive presence, and value realization.
• Revenue Transformation Strategy: Partner with senior GTM leaders to design and oversee the execution of strategies that modernize their revenue operations through Gong’s AIOS. Develop a distinct point of view for how Gong drives these outcomes for customers specifically in the financial services and healthcare industries.
• Workflow Architecture Oversight: Guide your team in mapping current-state customer processes to AI-driven workflows that translate to revenue outcomes.
• Adoption and Change Management: Drive adoption initiatives that foster behavior change and embed Gong into daily team rhythms across the Enterprise customer segment.
• Value Realization: Empower your team to use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value.
• Renewal and Expansion Management: Own the aggregate renewal strategy and execution for the team, partnering with cross-functional leaders on growth and NDR.
• Cross-Functional Collaboration: Partner with internal leadership teams (Product, Sales, Marketing) to ensure an exceptional and seamless customer experience throughout the entire journey.
• Adoption & Usage: Drive focus on adoption and usage to accelerate time-to-value for enterprise accounts, ensuring strong retention and expansion outcomes.

Qualifications

• 2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company.
• 6–10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar).
• Experience working with Financial Services or Healthcare customers, or professional work experience in those industries.
• Proven track record of coaching others to own relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversations.
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives.
• Excellent communication, negotiation, and presentation skills, with the ability to influence at the leadership level.
• Data-driven mindset with a focus on delivering measurable outcomes and tracking team-wide KPIs.
• Passion for driving customer outcomes and contributing to a high-performing and accountable work culture.

Pay

The annual OTE for this position is $181,000 - $275,000 USD.

Schedule

Details on the schedule are not specified in the job posting.

Benefits

Details on benefits are not specified in the job posting.