Director, Enterprise Quality Management Systems

Key Responsibilities

• Establish and communicate the enterprise quality vision, strategy, and policies to be aligned with company/brand goals.
• Establish a roadmap, including quality standards, policies, procedures, and governance frameworks across operations and supply chain.
• Deploy and maintain the enterprise Quality Management System strategy in phases.
• Serve as the designated enterprise authority for QMS governance and quality system effectiveness.
• Establish quality governance councils and management review processes across all business units.
• Lead the development of long-range quality maturity plans and quality system roadmaps.
• Ensure consistent application of quality standards across all brands and manufacturing locations.

Quality System Ownership

• Provide strategic leadership to the Sr. Manager, QMS Program and related quality system resources.
• Define enterprise requirements for document control, change management, records retention, and procedural governance.
• Establish standardized quality processes and enterprise quality requirements.
• Review and approve enterprise-level quality procedures and policy changes.
• Ensure integration of quality requirements throughout the product lifecycle.

Audit, Compliance & Certification Management

• Serve as executive owner for enterprise audit programs.
• Direct internal audit strategy, scheduling, governance, and corrective action systems.
• Maintain compliance with applicable quality standards, regulatory requirements, and customer-specific requirements.
• Oversee third-party certification activities and registrar relationships.
• Monitor organizational compliance and escalate significant risks to executive leadership.
• Ensure recurring management reviews are conducted and documented according to established standards.

Enterprise Quality Risk Management

• Develop enterprise quality risk management methodologies.
• Lead identification and mitigation of systemic quality risks.
• Investigate the use of tools like APQP, including DFMEA/PFMEA and Controls Plan for NPI/ECN’s.
• Establish governance for CAPA (Corrective and Preventive Action) effectiveness.
• Monitor leading and lagging quality indicators to proactively identify emerging risks.
• Direct enterprise quality risk assessments involving products, suppliers, manufacturing processes, and customer experience.

Quality Performance and Improvement Management

• Establish enterprise quality scorecards and executive reporting systems.
• Develop quality-related KPIs focused on system effectiveness, compliance, customer quality performance, audit health, and risk reduction.
• Present quality performance trends and strategic recommendations for executive leadership.
• Drive accountability for quality objectives at all organizational levels.
• Establish and drive measurable improvement roadmaps tied to cost, quality, delivery, and customer satisfaction.

Quality Culture and Organizational Capability

• Establish enterprise quality competency requirements.
• Develop quality leadership development programs.
• Promote a culture of quality ownership and prevention throughout the organization.
• Lead enterprise-level quality awareness initiatives.
• Ensure quality-related training systems remain effective and aligned with business requirements.

Strategic Leadership

• Serve as a member of the enterprise quality leadership team.
• Advise executive leadership regarding quality strategy, governance, compliance, and risk.
• Participate in acquisition integration activities, new facility launches, and enterprise transformation initiatives as the quality systems authority.
• Evaluate emerging quality management practices and technologies for organizational adoption.