Director, Enterprise Innovation & Launch

Purpose of Position

The Director, Enterprise Innovation & Launch is responsible for accelerating SSI’s ability to deliver solutions from concept to market adoption with speed, consistency, and measurable impact. This role plays a critical part in establishing the Enterprise Transformation Office (ETO), enabling rapid innovation, and ensuring consistent, coordinated, and high-quality communication across the client lifecycle.

Duties and Responsibilities

• End-to-End Launch Execution (Concept → GA)
  Lead execution of solution launches from concept through GA and early stabilization, ensuring alignment to business and client outcomes.
  Establish ownership, timelines, and deliverables across cross-functional teams, including downstream implementation and support readiness.
  Design and manage beta and early release programs to validate readiness, capture feedback, and ensure successful transition to scale.
  Ensure all-company readiness and post-launch execution alignment, aligning Sales, Marketing, Client Relations, Support, and Professional Services to deliver consistent implementation, adoption, support, and operational follow-through.

• Launch Governance & Accountability
  Define and enforce a standardized, phase-gated launch framework (tollgates, entry/exit criteria, success measures)
  Track progress, identify risks, and drive accountability to maintain momentum, resolving cross-functional dependencies and execution tradeoffs
  Align with enterprise prioritization, SDLC, and DevOps release schedules; maintain visibility through ADO, Aha!, or similar tools

• Client Lifecycle & Go-to-Market Communication Coordination
  Drive cross-functional alignment on communication strategy, timing, and delivery ensuring a cohesive client experience across the lifecycle
  Coordinate go-to-market, launch, and ongoing client communication across Marketing, Solution Management, Engineering/DevOps, and Client Relations
  Establish and enforce standardized communication practices and coordination points across the lifecycle, reducing fragmentation and ensuring consistency across teams

• Data, Metrics & Performance Visibility
  Partner with Solution Management and data teams to advance and evolve client-facing reporting and analytics capabilities, ensuring alignment to market needs and strategic differentiation
  Define and track KPIs for launch success and client impact (e.g., on-time GA, adoption, quality, measurable outcomes)
  Develop reporting to provide visibility into launch readiness, execution risks, post-launch performance, and ongoing solution value

• Innovation & Rapid Proof of Concept (POC) Enablement
  Establish and lead a lean, cross-functional POC capability to rapidly test new concepts and opportunities
  Define intake, prioritization, and success criteria to support rapid experimentation, informed go/no-go decisions
  Transition validated POCs into the formal launch pipeline for scaled delivery under established launch governance

• Enterprise Transformation Office (ETO) Activation
  Stand up Innovation & Launch capability, including governance, tollgates, and readiness model
  Lead enterprise project coordination for priority initiatives, aligning to ETO governance (in partnership with leadership)
  Establish cross-functional operating rhythms, including execution cadences, escalation paths, and stakeholder alignment
  Support the development of the broader ETO model, informing structure, role design, and scaling approach over time
  May lead or coordinate adjacent ETO capabilities (e.g., enterprise project management and cross-functional execution) until dedicated roles are established, ensuring aligned execution and continuity of priority initiatives

• Continuous Improvement & Capability Build
  Standardize launch and innovation practices across solutions to reduce variability and improve predictability, release velocity, and scalability across the organization
  Evolve the Enterprise Launch & Innovation function to support SSI’s growth and strategic priorities

Skills, Knowledge, and Abilities

• Proven experience delivering solutions from concept through GA
• Strong cross-functional leadership and stakeholder coordination
• Ability to drive outcomes through influence (not formal authority)
• Strong analytical and reporting capabilities
• Experience in healthcare technology
• Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly
• Must be able to proficiently speak, read and write in English
• 3–5+ years of experience in revenue cycle management (RCM)
• Familiarity with ADO, Aha!, or similar tools
• Experience in interoperability, clearinghouse, or payments solutions
• Key Competencies:
• Execution & Accountability – Delivers outcomes and ensures commitments are met
• Cross-Functional Leadership – Aligns teams without direct authority
• Structured Thinking – Brings clarity and discipline to complex initiatives
• Data-Driven Decision Making – Uses metrics to guide actions
• Communication – Clear, concise, and effective at all levels
• Innovation Mindset – Balances speed with discipline in testing new ideas
• Scalability Focus – Designs for repeatable, growth-oriented execution

Information Security and Data Protection

The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities. The Five Pillars of the SSI Security-First Mindset:

• Pillar 1: Governance – Develop, implement, and enforce secure operational processes, procedures, and routines.
• Pillar 2: Accountability – Take an active role in protecting company assets and system & data resources.
• Pillar 3: Awareness – Recognize, report, and take action to resolve security risks.
• Pillar 4: Preparedness – Develop, implement, test, and improve backup plans for operational processes, procedures, and routines.
• Pillar 5: Collaboration – Communicate, share, and promote your Security-First Mindset at every opportunity.

Experience and Education Requirements

• (Required) Bachelor’s degree in Computer Science, Industrial Engineering, Operations, Business Administration
• (Preferred, but not required) Master’s degree in Computer Science, Industrial Engineering, Operations, Business Administration.
• 3–5+ experience in SaaS, product operations, or launch/program leadership
• 3–5+ experience in Product Management or Product Operations specifically focused on data analytics, reporting, or intelligence solutions
• 3–5+ experience in Agile/SDLC environments/scrum
• Project Management Certification (PMP) preferred, but not required.
• Lean Six Sigma Green Belt preferred, but not required.
• A combination of experience and advanced education may be substituted.