Director, Enterprise Infrastructure

Responsibilities

• Interviews, hires, and trains employees.
• Plans, assigns, and directs work.
• Evaluates performance and provides coaching and development.
• Solves operational and personnel issues.

Knowledge & Skills & Abilities

• Strong technical leadership and project management experience in enterprise IT environments.
• Extensive knowledge of digital voice and data telecommunications systems, including performance optimization and capacity planning.
• Broad understanding of networking technologies across all OSI layers, from physical infrastructure through application-level communications.
• Experience with server and client virtualization technologies.
• Demonstrated ability to lead technical teams, set direction, and develop strategic goals.
• Prominent ability to work effectively in a collaborative, team-oriented environment.
• Experience evaluating and recommending cost-effective technology solutions, including infrastructure, hardware, and software platforms.
• Experience working with diverse hardware platforms and operating systems.
• Understanding of enterprise backup, recovery, and data retention practices.
• Experience monitoring and analyzing system and network utilization, availability, and performance metrics.
• Ability to interpret operational data and implement improvements based on trends and user support metrics.
• Strong analytical, organizational, and communication skills.
• Ability to work closely with administrative, faculty, and technical user communities.
• Experience managing IT staff and operational processes.
• Working knowledge of enterprise telecommunications technologies (e.g., VoIP, SIP, UCaaS).
• Working knowledge of network infrastructure, including switching, routing, wireless, and data center technologies.
• Working knowledge of TCP/IP and web-based technologies.
• Working knowledge of dynamic routing protocols in enterprise environments.
• Good understanding of network security concepts, including firewalls, access control, and segmentation.
• Good understanding of Network Access Control (NAC) and identity-based network technologies, including 802.1x.
• Good understanding of load balancing and high-availability architectures.
• Good understanding of enterprise infrastructure architecture and design principles.

Minimum Qualifications

• Bachelor’s degree from a four-year college or university.
• Five (5) years of full-time experience architecting, configuring, and managing a large enterprise network.
• Three (3) years of full-time supervisory experience.
• One (1) year of systems administration experience.

Preferred Qualifications

• Industry certifications in networking (e.g., CCNA, CCNP, or equivalent).
• Experience with Arista network platforms.
• Experience with RingCentral voice platforms.
• Experience with or exposure to Microsoft Teams Voice, including telephony integration or migration efforts.
• Experience with enterprise call center / contact center technologies.
• Experience in Higher Education Environment.
• Experience with BigIP F5 and Cloudflare Technologies SLCC.