Director, Enterprise Dynamics Services

Responsibilities

• Build and develop an effective Enterprise Dynamics Services team for global support
• Lead the team to resolve service desk tickets and ensure comprehensive documentation
• Ensure effective ticket administration, prioritization, and scheduling of work
• Cultivate and manage relationships with external third-party support providers
• Develop and maintain the company's Knowledge Base documentation
• Oversee stakeholder communications during incidents and operational issues
• Plan, coordinate, and maintain the integrity of D365 systems during updates

Qualifications

• Bachelor's degree in business administration, computer science, or information systems
• 10 years of experience in an ERP-related role
• Direct experience managing a global user support organization for D365 systems
• Experience working with external managed services and developing internal teams
• At least 5 years in customer-facing support organization for a large multi-national company
• Established experience supporting Dynamics and related technologies
• Proven troubleshooting techniques and methodologies

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401k plan with company match

Pay

$170,000 – $210,000 annually

Schedule

Salaried, full-time position with extended work hours when needed

Our Client

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.