Director, Enterprise Architecture

About the role

This role serves as a critical bridge between enterprise strategy and execution, ensuring technology solutions, platforms, and systems align with business objectives and target-state architectures. As a hands-on technical leader, you will combine deep engineering expertise and strong organizational influence to drive change across the enterprise. You will act as a key thought leader, steering application rationalization efforts, driving our modernization roadmap, and establishing critical visibility into architecture health, risk, and performance.

Responsibilities

• Assess software portfolios for business value, technical fit, and total cost of ownership (TCO) to eliminate duplication and manage technical debt.
• Partner with leadership to map business capabilities and translate strategic objectives into modern, cloud-native, and event-driven architecture guidance.
• Design robust data pipelines and master data management (MDM) strategies to support enterprise reporting and AI data readiness.
• Serve as the chief architect for the ServiceNow ecosystem, driving CMDB/CSDM maturity and establishing reference architectures for Generative AI, LLMs, and MLOps.
• Operationalize enterprise architecture governance processes (such as the Architecture Review Board) and establish observability frameworks to track risk, resiliency, and compliance.
• Guide solution design reviews and collaborate cross-functionally with Engineering, Product, Security, and Business leaders to drive operational efficiency.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field with 12+ years of progressive experience in Enterprise, Solution, or Systems Architecture.
• Proven hands-on architectural experience across major public cloud platforms (AWS, Azure, or GCP) alongside deep understanding of distributed systems and modern integration patterns (APIs, messaging platforms).
• Track record of supporting enterprise transformation, technology simplification, and large-scale application portfolio assessments.
• Extensive hands-on experience designing and governing ServiceNow environments, specifically APM, CMDB, and AI/predictive intelligence modules.
• Demonstrated experience building, deploying, or governing enterprise AI platforms, LLMs, workflow automation, and MLOps frameworks.
• Strong expertise in enterprise architecture governance, operating models, and establishing observability frameworks to track system health and risk.

Preferred Qualifications

• Master’s degree in Computer Science, Information Technology, or a related engineering field.
• Experience with Power BI or similar data visualization tools to translate operational data into actionable architectural insights.
• Exposure to modern engineering practices including Platform Engineering, Site Reliability Engineering (SRE), or operational metrics frameworks.
• Industry certifications such as AWS Certified Solutions Architect, Microsoft Certified Cybersecurity Architect Expert, Google Cloud Professional Cloud Architect, ITIL, ServiceNow CSA/CIS, or TOGAF 9.

Clearance Requirements

Must be a U.S. Citizen.

Physical Requirements

• Must be able to remain in a stationary position 50% of the time.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations; must be able to exchange accurate information in these situations.