Director Engineering Operations

About the role

This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment.

Location: Remote - US based candidates only, no visa sponsorship available. Compensation: $174,000 – $220,000 annually.

Responsibilities

• Architect and own the Engineering operating cadence, including QBRs, Monthly Business Reviews, strategic planning sessions, and org-wide communications
• Drive fiscal and resource governance, partnering with Finance and HR on budgeting, headcount planning, workforce strategy, and cloud cost optimization
• Act as the communication conduit for the CTO; drafting strategic memos and board-facing narratives
• Define Engineering 'success' metrics, tracking velocity, quality, efficiency, and people health
• Own the Engineering Performance Dashboard, synthesizing complex data sets into clear insights for senior leadership
• Maintain a portfolio-level view of all major engineering initiatives, serving as an early warning system for risks
• Optimize engineering tooling, workflows, and automation to increase velocity and output quality

Qualifications

• 8-10+ years in Engineering Operations, Software Engineering leadership, Technical Program Management or Strategy/Business Operations, in a high-growth SaaS environment
• Strong understanding of SDLC, agile methodologies, CI/CD, DevOps, and microservices architecture
• Advanced analytical skills with expertise in Excel, Looker, Tableau, or similar tools, able to convert data into executive-ready narratives
• Demonstrated experience driving AI-related innovation across engineering teams, including evaluating AI opportunities, implementing tools, and influencing change at scale
• Exceptional communication and stakeholder management skills; ability to influence without authority and build trust across all levels
• Demonstrated success improving engineering processes, delivery predictability, and cross-functional alignment at scale
• Experience defining operational frameworks, delivery standards, and KPI systems within a Global Organization

Benefits

• Hybrid work model promoting in-person engagement at least 50% of the time
• Exposure to executive decision-making and board-level communication
• Opportunity to impact a large-scale, fast-growing organization
• Career acceleration through visibility and influence within engineering leadership
• Mentorship opportunities to develop Engineering Operations and Program Management staff