Director, Engineering

Responsibilities

• Take full end-to-end ownership of Docusign's global availability, owning the customer experience and ensuring that every agreement processed is backed by a resilient, invisible infrastructure.
• Oversee the development of reliability tools and APIs used internally to accelerate developer velocity and externally by our customers to monitor the health of their account actions and health of their integrations, monitor agreement health, compliance, and platform trust.
• Manage and mentor our Principal (P6) and Staff SREs, acting as the strategic partner to our highest-level technical visionaries to ensure their designs solve real-world customer pain points.
• Negotiate "Error Budgets" with a focus on the user and advocate for them in every roadmap discussion, understanding that seconds of latency matter for both envelope sender and signer or minutes of downtime represents a blocked business deal for our customers.
• Influence Architecture of the Internal Developer Platform (IDP) that makes "doing the right thing" for the customer the easiest path for our 2,000+ developers.
• Lead the organization from reactive firefighting to a predictive, self-healing culture through the aggressive adoption of Chaos Engineering and AlOps.

Requirements

• Basic 15+ years of experience in Infrastructure, SRE, or Software Engineering, with a minimum of 5 years in a Director-level role managing high-scale SaaS platforms.
• Experience building tools and services, viewing infrastructure as a product and developers/customers as your primary users.
• Experience taking accountability for complex, global systems and driving them to higher standards of excellence.
• Experience making technical decisions based on user impact and translating "uptime" into "customer trust."
• Experience managing and growing high-level ICs (Principal/Staff) and leading visionaries who are technically specialized.
• Extensive experience building resilient public cloud capabilities and architecting enterprise-grade container orchestration using Kubernetes (specifically Azure Kubernetes Service/AKS).
• Proven track record of architecting Internal Developer Platforms (IDPs) and building developer-facing tooling that directly boosts the velocity, autonomy, and productivity of massive software engineering organizations.
• Hands-on experience and deep proficiency in modern programming languages (such as Go or Python) to lead from the front in building infrastructure automation software and internal APIs.
• Experience managing or scaling infrastructure supporting high-demand AI/LLM workloads and predictive analytics models.

Qualifications

• Basic 15+ years of experience in Infrastructure, SRE, or Software Engineering, with a minimum of 5 years in a Director-level role managing high-scale SaaS platforms.
• Experience building tools and services, viewing infrastructure as a product and developers/customers as your primary users.
• Experience taking accountability for complex, global systems and driving them to higher standards of excellence.
• Experience making technical decisions based on user impact and translating "uptime" into "customer trust."
• Experience managing and growing high-level ICs (Principal/Staff) and leading visionaries who are technically specialized.
• Extensive experience building resilient public cloud capabilities and architecting enterprise-grade container orchestration using Kubernetes (specifically Azure Kubernetes Service/AKS).
• Proven track record of architecting Internal Developer Platforms (IDPs) and building developer-facing tooling that directly boosts the velocity, autonomy, and productivity of massive software engineering organizations.
• Hands-on experience and deep proficiency in modern programming languages (such as Go or Python) to lead from the front in building infrastructure automation software and internal APIs.
• Experience managing or scaling infrastructure supporting high-demand AI/LLM workloads and predictive analytics models.

Skills

• Experience with public cloud ecosystems and the strategic trade-offs involved in multi-region, high-availability architectures.
• Experience with Chaos Engineering and AlOps.
• Experience with modern programming languages (such as Go or Python).
• Experience with Kubernetes (specifically Azure Kubernetes Service/AKS).
• Experience with Internal Developer Platforms (IDPs).

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region.
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
• Retirement Plans: select retirement and pension programs with potential for employer contributions.
• Learning and Development: options for coaching, online courses and education reimbursements.
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.

Pay

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations:

• California: $212,100.00 - $342,650.00 base salary
• Illinois, Colorado, Massachusetts and Minnesota: $202,100.00 - $285,500.00 base salary
• Washington, Maryland, New Jersey and New York (including NYC metro area): $202,100.00 - $299,625.00 base salary
• Washington DC: $212,100.00 - $299,625.00 base salary
• Ohio: $182,200.00 - $257,350.00 base salary

Schedule

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Job Designation

This position is a people manager role reporting to the VP, Engineering - Site Reliability.