Director Emergency Services

Job Summary and Qualifications

The Director of Emergency Services ensures high quality, patient-centered care through oversight of the overall function and staffing of the unit(s) and department(s) in addition to forecasting, planning, and budget monitoring.

Major Responsibilities

• Cultivates a superior clinical identity by identifying and implementing evidence-based practices to advance patient safety and quality outcomes.
• Ensures adherence to standards of care.
• Manages variation in clinical practice to improve efficiency, effectiveness, and cost.
• Fosters a culture of accountability and transparency in the provision of care.
• Stays abreast of internal/external benchmarks, accreditations, and designations and actively pursues efforts to achieve.
• Stays abreast of legal and regulatory standards and ensures compliance.
• Develops and implements policies, procedures, and practices in compliance with all legal/regulatory standards.
• Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards.
• Ensures efficient patient throughput and delivery of high quality, patient-centered care through volume forecasting, patient flow coordination, and admission/discharge planning.
• Develops care coordination policies and procedures to promote improved quality, safety, and efficiency in care.
• Fosters interdisciplinary communication and collaboration within and across departments and ensures staff with appropriate clinical competencies are assigned to meet patient care needs.
• Directs nursing practice and unit operations.
• Develops policies, procedures, and nursing standards to ensure patient and family needs are assessed, met, and evaluated.
• Provides leadership in attaining and sustaining an unparalleled patient experience.
• Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve customer/patient satisfaction.
• Develops and implements strategies to elevate the patient experience.
• Provides leadership to execute a strategic roadmap designed to enhance patient experience and achieve optimal outcomes.
• Collaborates with subject matter experts and patient experience leaders to ensure compliance with evidence-based practices that enhance patient experience and customer service.
• Fosters a culture that inspires commitment to the vision/mission/values of the organization.
• Ensures employees are recognized, valued, and supported.
• Develops and implements strategies to elevate employee engagement.
• Identifies development opportunities or training needs of individual employees and teams.
• Provides coaching, feedback, and training to improve performance.
• Builds a competitively superior organization through attracting, developing, engaging, and retaining talent.
• Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs.
• Collaborates with administrative team and physicians to enhance existing services or develop new service offerings.
• Identifies opportunities for expansion or development of new services and product lines to promote growth.
• Identifies stakeholder engagement strategies, technology advances, and other opportunities to drive differentiation and increase volume.
• Participates in the annual budget process, including input into department revenue and expense forecasts, staffing, and supply and equipment needs.
• Maintains staffing to ensure appropriate patient care.
• Manages operating expenses, including the utilization of supplies and equipment.
• Identifies cost reduction opportunities and implements actions to achieve savings.

Practices and Adheres to

• "Code of Conduct"
• "Mission and Value Statement."

About the Role

The Woman's Hospital of Texas is a 420-bed facility dedicated to the health of women and children. It was founded in 1976 by 29 physicians who recognized a need for a facility focused solely on women. The hospital is known for its expertise in breast health, imaging, gynecology, minimally invasive surgery, infertility, obstetrics, high-risk pregnancy, and pediatrics. It also has a Level IV NICU and the area's only March of Dimes NICU Family Support program. HCA Healthcare, which includes The Woman's Hospital of Texas, is a part of the most comprehensive healthcare provider in the region, delivering stronger, smarter, and more accessible care to women than any other medical system across the Houston area.

Benefits

The Woman's Hospital of Texas offers a total rewards package that supports the health, life, career, and retirement of our colleagues. This includes comprehensive medical coverage, prescription drug and behavioral health coverage, free telemedicine services, free AirMed medical transportation, additional dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more. Additionally, there are free counseling services and resources for emotional, physical, and financial wellbeing, a 100% match on 3% to 9% of pay in the 401(k) Plan, an Employee Stock Purchase Plan with 10% off HCA Healthcare stock, fertility and family building benefits with Progyny, adoption assistance, referral services, consumer discounts, preferred banking partnerships, education assistance, colleague recognition program, Time Away From Work Program, Employee Health Assistance Fund, and more. For more information about employee benefits, visit the provided link.

Qualifications

• Bachelor's degree in nursing Required
• Master's Degree Preferred
• 3+ years applicable experience Required
• 5+ years applicable experience Preferred