Director Education, Operations

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build and execute the operational strategy for market driven, agile education/training delivery aligned with AMPP’s strategic objectives and growth priorities.
• Oversee the planning, coordination, and execution of global education/training offerings, including in person, virtual, and self-directed programs.
• Ensure consistent, high-quality delivery across regions through standardized processes, service models, and governance frameworks.
• Apply a customer journey and service design mindset to continuously improve learner and partner experiences.
• Develop, implement, and refine operational processes, standards, and controls to support scalable global education/training delivery.
• Establish and maintain governance models that ensure operational consistency, accountability, and quality across education/training ecosystems.
• Ensure adherence to organizational policies, accreditation standards, partner agreements, and regulatory requirements related to education operations.
• Promote inclusive, accessible, and learner-centered operational practices aligned with AMPP’s CLASS values: Connect, Listen, Anticipate, Simplify, Serve.
• Partner with instructors, facilitators, licensees, hosts, vendors, and internal leaders to ensure seamless logistics and communication.
• Collaborate with Education Portfolio Managers, Learning Systems, Learning Innovation leaders, Market Leads, and Country Managers to support global education/training growth.
• Support identification and research of new education/training markets and delivery models through forward-looking operational planning.
• Design, implement, and maintain Education Operations KPIs, dashboards, and performance metrics.
• Deliver regular reporting packages highlighting operational activity, risks, capacity, service levels, and value delivered.
• Use data and analytics to drive continuous improvement, capacity planning, and informed decision-making.
• Develop annual education budget and manage P&L, including vendor contracts, invoices, accruals, chargebacks, and forecasting.
• Partner with the Finance department to ensure accurate financial reporting, cost controls, and operational forecasting.
• Support strategic planning through disciplined budget management and operational insights.
• Lead, coach, and develop Education Operations Managers and their teams.
• Oversee hiring, onboarding, training, performance management, recognition, and issue resolution.
• Monitor workload, capacity, and service level commitments, adjusting priorities and resources as needed.
• Foster a culture of accountability, collaboration, and continuous improvement.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Education Management, Instructional Systems, or a related field; master’s degree preferred.
• Minimum 5 years of experience overseeing global, distributed education or training ecosystems at scale.
• Minimum 3 years of experience leading managers with accountability for performance, development, and engagement.
• Minimum 3 years managing complex operational budgets, P&L responsibility, or multi-service delivery models.
• Experience in continuing education, professional certification, or technical training environments preferred.