Director, Eastside Shelter

Primary Duties

• Provides direct supervision to the Assistant Director, Eastside Shelter.
• Mainters standards for the use of the proper assessment tool and provides bi-weekly case management supervision that is documented and consistent with Trauma Informed Care, Housing First, Housing Choice and Harm Reduction.
• Ensures that Eastside Shelter case management services are consistently maintained at a high level and that the quality is consistent with agency standards.
• Maintains standards for the use of the proper assessment tool and provides bi-weekly case management supervision that is documented and consistent with Trauma Informed Care, Housing First, Housing Choice and Harm Reduction.
• Works in collaboration with the Assistant Director to ensure that intakes are completed in a timely manner and that the program maintains full capacity.
• Works closely with Baltimore County DSS Coordinated Access System and communicates effectively concerning openings, admissions and discharges.
• Ensures that there is a wide array of services available to individuals and families residing at the Eastside Shelter.
• Ensures that all components of in-kind match are developed, implemented and monitored.
• Develops and negotiates MOUs with service agencies, ensures monthly documentation of service match, monitors data input of case managers, and works in collaboration with Grants Accounting and Performance Management to ensure accurate and timely data, monthly and annually.
• Maintains statistics and relevant data necessary for reporting to the local, state and federal government including, but not limited to HUD, APR’s, HSP reports, dashboard report and all other reports, as needed.
• Works in collaboration with the Division Director Homeless Services to ensure administrative coverage, at all times.

Secondary Duties

• Responsible for the Eastside Shelter operating budget.
• Creates and updates the client and staff manual, annually.
• Ensures that all case management records are consistent with agency standards.
• Trains and supervises staff on chart documentation and ensures, in real time, that case managers have the skills necessary to accurately document their work.
• Utilizes case management records in supervision to ensure that the work is represented and what is written is guiding practice.
• Ensures that all records are up to date and meets the standards set forth by the Sr. Director of Performance Management.
• Supervises staff use of HMIS and Salesforce data systems ensuring timely, high quality data collection and entry and utilizes reports to monitor staff use of required data collection and reporting systems.
• Utilizes on-demand, monthly and quarterly reports from HMIS, Salesforce and Power BI to drive operational and service provision decisions.
• Represents SVDP as it relates to collaborative efforts with the Baltimore County CoC related events.
• Is available to respond to client emergencies and other crisis-related situations.
• Maintain active networking with other homeless service providers, as well as other community resources.
• Stays abreast of “Housing First” and homeless services and housing information by joining various list-serves, attending workshops/conferences.
• Conducts monthly staff meetings and keeps staff abreast of pertinent agency information.
• Represents program and organization at neighborhood community meetings, and other meetings as requested.
• Supports a welcoming and positive environment for volunteers and works with them effectively.
• Affords assistance with and attends special events held by the Center and St. Vincent de Paul as necessary.
• Upholds the vision, mission and values of St. Vincent de Paul.