Director Donor Relations and Stewardship

About the role

Leads Brown Health's centralized donor stewardship program, ensuring every donor receives timely, meaningful, and consistent recognition and appreciation. Develops enterprise stewardship standards and manages the execution of donor relations activities across all hospitals and fundraising programs.

Responsibilities

Performance Expectations

• Achieve enterprise service standards for acknowledgements, stewardship activities, and donor recognition.
• Improve donor retention through consistent stewardship and engagement practices.
• Maintain timely execution of stewardship plans, communications, and special initiatives.

Core Responsibilities

• Develop and manage Brown Health's enterprise donor stewardship program.
• Align and manage standards for acknowledgements, recognition, naming opportunities, stewardship reporting, concierge services, and donor appreciation across the system.
• Partner with frontline fundraisers to implement customized stewardship strategies for major and principal donors.
• Oversee stewardship reporting and recognition fulfillment.
• Manage donor recognition inventory, naming opportunities, and stewardship tracking.
• Lead donor concierge services, phone support, and stewardship presence at fundraising events.
• Partner with Leadership Giving to strengthen grateful patient program and stewardship.
• Develop departmental policies, procedures, and service standards while coaching and developing staff.

Requirements

• 7+ years of advancement, stewardship, donor relations, or fundraising support experience.
• Demonstrated experience managing donor stewardship programs and leading teams.
• Supervisory responsibility required.