Director, Distribution- Connectivity Operations

About the role

The global distribution landscape in the lodging industry continues to expand and become more complex. The Distribution Strategy team is charged with identifying, developing, and executing the means to drive customers to Marriott’s lowest cost and direct channels, while optimizing the relationships with third party channels like Online Travel Agencies (OTAs), Metasearch, wholesalers, and travel agencies. Marriott recognizes that our portfolio’s performance in external intermediary channels is a key area of focus.

Responsibilities

• Serves as Connectivity Subject Matter Expert (SME) for 3rd party distributors
• Agregates distribution insights across Continent teams and transforms into actionable business and IT requirements to support strategic distribution initiatives
• Manages IT roadmap to implement new partner interfaces to support Global and Continent Distribution Strategy
• Manages project plans to pull through core capabilities and enhancements to existing partner interfaces
• Oversees Marriott Growth Platform project and implementation for the Distribution organization
• Works with Director of OTA/Wholesale to activate new programs and maintain high standards of operational service levels
• Works with Senior Director Channel Operations & Support to monitor property and partner feedback, manage escalation resolution process, and recommend short- and long-term mitigation solutions
• Identifies knowledge gaps and create a plan to educate key stakeholders to better understand how distribution strategies are managed and executed

Requirements

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
• 8+ years of experience in sales and marketing or a related professional area

Qualifications

• Demonstrated experience working with third-party distribution channels and Marriott systems
• Demonstrated experience building and sustaining a cohesive team focused on the team's mission and its importance to the organization
• Proven ability to work within all levels of the organization
• Experience managing transformational strategies for business units
• Proven ability to deliver results under challenging conditions, particularly when faced with complexity and ambiguity

Skills

• Strong communication and interpersonal skills
• Ability to manage multiple projects and priorities simultaneously
• Knowledge of Marriott systems and third-party distribution channels
• Experience with project management tools and methodologies

Benefits

• Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance
• Accrual of paid sick leave and eligibility for minimum 9 holidays annually
• Discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts

Pay

$127,000 - $204,000 annually

Schedule

Full Time