Director, Digital Engagement

About the role

Lead marketing, commerce and loyalty solutions to drive digital growth for enterprise clients. Champion digital strategy and revenue growth as a strategic advisor, designing technology-driven loyalty, commerce and customer engagement solutions. Work closely with large-scale clients to optimize technology stacks and create personalized, high-value experiences using platforms like Salesforce, Adobe, Talon.One, Eagle Eye, Shopify and Optimizely.

Responsibilities

• Serve as the digital engagement lead to create marketing and commerce strategies, program roadmaps and technology solutions for enterprise clients
• Shape customer experience solutions using leading platforms like Salesforce, Adobe, Talon One, Eagle Eye, Shopify and Optimizely
• Oversee the full solution life cycle from initial design and user experience through development and release
• Build and maintain strong relationships with clients and key internal stakeholders to maximize account growth
• Drive digital revenue by identifying new opportunities, supporting sales activities and leading request for proposal responses
• Scope and price engagements while leading a seamless transition from the sales process to delivery execution
• Hunt for new business opportunities within existing accounts and through industry networking events

Requirements

• Eight or more years of experience developing client relationships and leading teams that deliver digital marketing, commerce and loyalty solutions
• History of driving revenue, managing large-scale accounts and achieving billable growth targets
• Deep subject matter expertise in marketing and commerce technology ecosystems, specifically Salesforce, Adobe, Shopify, Optimizely, Talon One and Eagle Eye
• Experience designing and implementing agentic commerce solutions to enhance consumer engagement
• Strong problem-solving skills to operate strategically while managing multiple priorities
• Experience managing performance metrics and key performance indicators across enterprise client portfolios
• Clear communication and presentation skills to influence stakeholders and deliver compelling business solutions
• Ability to manage complex client engagements to successful completion
• Willingness and ability to travel 25–50% for client on-sites, industry events and quarterly business reviews
• Nice to have: Background in the consumer and services sectors
• Nice to have: Familiarity with emerging AI-driven personalization and recommendation technologies as well as agentic commerce solutions

Benefits

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn Learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off – accrual of 15–25 days depending on level and tenure
• Paid Holidays – nine per year
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program
• Discretionary annual bonus program (if eligible)
• Discretionary Long-Term Incentive (LTI) Program (if eligible and hired into a qualifying level)

Pay

Base salary range: $190,000–$230,000 USD. Individual offers within the range are based on factors including geographic location, experience, credentials, education, training, demand for the role and overall business and labor market considerations. This position is also eligible for variable compensation incentives.

This remote position cannot be performed in New York City.