Director, Digital Engagement
EPAM Systems is seeking a Director of Digital Engagement to lead digital strategy and drive revenue growth for enterprise clients. The ideal candidate combines marketing and commerce expertise with consulting experience to deliver technology-driven loyalty, commerce, and customer engagement solutions. You will act as a strategic advisor, helping brands optimize their technology stacks to create personalized, high-value experiences.
About the role
In this role, you will work closely with large-scale clients to design roadmaps that maximize the impact of platforms like Salesforce, Adobe, Talon.One, Eagle Eye, Shopify, and Optimizely. By connecting strategy with technology execution, you will ensure clients build lasting relationships with their audiences.
Responsibilities
- Serve as the digital engagement lead to create marketing and commerce strategies, program roadmaps, and technology solutions for enterprise clients.
- Shape customer experience solutions using leading platforms like Salesforce, Adobe, Talon.One, Eagle Eye, Shopify, and Optimizely.
- Oversee the full solution life cycle from initial design and user experience through development and release.
- Build and maintain strong relationships with clients and key internal stakeholders to maximize account growth.
- Drive digital revenue by identifying new opportunities, supporting sales activities, and leading request for proposal responses.
- Scope and price engagements while leading a seamless transition from the sales process to delivery execution.
- Hunt for new business opportunities within existing accounts and through industry networking events.
Requirements
- Eight or more years of experience developing client relationships and leading teams that deliver digital marketing, commerce, and loyalty solutions.
- History of driving revenue, managing large-scale accounts, and achieving billable growth targets.
- Deep subject matter expertise in marketing and commerce technology ecosystems, specifically Salesforce, Adobe, Shopify, Optimizely, Talon.One, and Eagle Eye.
- Experience designing and implementing agentic commerce solutions to enhance consumer engagement.
- Strong problem-solving skills to operate strategically while managing multiple priorities.
- Experience managing performance metrics and key performance indicators across enterprise client portfolios.
- Clear communication and presentation skills to influence stakeholders and deliver compelling business solutions.
- Ability to manage complex client engagements to successful completion.
- Willingness and ability to travel 25–50% for client on-sites, industry events, and quarterly business reviews.
Nice to have
- Background in the consumer and services sectors.
- Familiarity with emerging AI-driven personalization and recommendation technologies as well as agentic commerce solutions.
Benefits
- Medical, Dental, and Vision Insurance (Subsidized).
- Health Savings Account.
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).
- Short-Term and Long-Term Disability (Company Provided).
- Life and AD&D Insurance (Company Provided).
- Employee Assistance Program.
- Unlimited access to LinkedIn learning solutions.
- Matched 401(k) Retirement Savings Plan.
- Paid Time Off – accrual of 15-25 paid days, depending on level and tenure.
- Paid Holidays – nine (9) total per year.
- Legal Plan and Identity Theft Protection.
- Accident Insurance.
- Employee Discounts.
- Pet Insurance.
- Employee Stock Purchase Program.
- Eligibility for discretionary annual bonus program (if otherwise eligible).
- Eligibility for discretionary Long-Term Incentive (LTI) Program (if otherwise eligible and hired into a qualifying level).
Pay
Salary range: $190,000–$230,000 USD. This position is also eligible for variable compensation incentives.
This is a remote position that cannot be performed in New York City.