Director, Digital Asset Operations

Role Overview

BNY is seeking a future team member for the role of Director, Digital Asset Operations to provide senior operational leadership within the Digital Assets Business and Operations team. This role is located in New York City. Reporting to the Global Head of Digital Asset Operations, this role is pivotal in ensuring the efficient and effective management of our operational processes, compliance with regulatory requirements, and the seamless delivery of services to our institutional clients.

About the role

The Director is accountable for translating strategic direction into a scalable, resilient, and well-governed operating model across digital asset custody and related platforms. The ideal candidate has a security first approach and will possess a strong background in banking, finance, and/or fintech, with a deep understanding of all aspects of custody, execution (inclusive of the aspects of digital wallets, key management, and network providers) and reporting (operational, transactional, financial and regulatory) explicitly for institutional client’s digital assets and BNY’s use of blockchain-based technology.

Responsibilities

• Contribute to the development and implementation of operational strategies that align with the bank's vision and goals for the Digital Asset Business.
• Identify areas for operational improvement and implement best practices to enhance efficiency and effectiveness.
• Translate strategic objectives into operational plans, delivery of roadmaps, and measurable outcomes.
• Lead and manage the U.S. Operations team, fostering a culture of high performance, collaboration, and continuous learning.
• Provide mentorship and professional development opportunities for team members.
• Provide leadership coverage during non-standard hours when required, in line with agreed coverage and escalation models.
• Contribute to the design, implementation, and optimization of operational processes related to digital asset transactions, custody, key management, cold signing, contingency, and service.
• Own day-to-day and tactical design of controls, reconciliations, escalation frameworks, coverage models, and risk governance across digital asset products.
• Lead operational readiness for new products, clients, asset classes, and jurisdictional expansions, escalating material risks and blockers as appropriate.
• Collaborate with compliance, legal, and risk management teams to ensure adherence to regulatory requirements and internal policies.
• Monitor industry trends and regulatory changes affecting digital assets to mitigate risks.
• Serve as a senior escalation point for complex incidents, client issues, audits, and regulatory inquiries, coordinating resolution and communication.
• Work closely with the engineering and product development teams to leverage technology for operational efficiency and enhanced customer experience.
• Ensure platforms, tooling, and workflows are operationally viable, secure, and scalable.
• Build strong relationships with key clients and stakeholders, ensuring high levels of customer satisfaction.
• Address operational issues raised by clients and work to resolve them promptly.
• Drive the design and implementation of a scalable, industry-leading client service model across various digital asset product offerings.
• Define, monitor, and report key performance and risk indicators, escalating concerns and recommendations to the Head of Operations.

Qualifications

• 10+ years of experience in operations management, preferably within a banking, fintech, or digital asset environment.
• 3+ years of deep understanding of blockchain technology and digital asset management.
• Proven track record of leading high-performing teams and managing complex operational processes.
• Excellent communication, leadership, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Knowledge of relevant regulatory frameworks and compliance requirements in the digital asset space.