Director, Design

About the company

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, reflected in minimal churn rates, expansion business, and the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor has been certified as a Great Place To Work® and named one of BuiltIn's Best Places to Work for the seventh year in a row.

This role is based in or near Austin, TX, at the San Jacinto Center downtown with views of Lady Bird Lake. LogicMonitor hires within its Centers of Energy—vibrant locations where teams connect, collaborate, and innovate. This is a hybrid position.

Responsibilities

• Ensure UX decisions reflect real-world system complexity and user needs through a deep understanding of the monitoring/observability domain, product architecture, and customer workflows
• Partner closely with Product and Engineering to ensure design integrates effectively into the product development lifecycle and deliver cohesive end-to-end experiences
• Leverage modern tooling, including AI-assisted workflows, to accelerate design and exploration
• Evolve and scale design processes to support efficient, high-quality product development
• Establish and scale a research practice that informs product and design decisions through direct engagement with customers
• Define and implement ways to measure UX effectiveness and use data and insights to continuously improve the user experience
• Manage a team of designers that operate effectively in a complex product domain through a culture of ownership, learning, and continuous improvement
• Strengthen collaboration across Design, Product, and Engineering by acting as a connector across functions to ensure alignment and shared success

Requirements

• 10+ years proven experience leading design for complex B2B or enterprise software
• Strong technical foundation with the ability to understand complex systems and workflows
• Experience in monitoring, observability, or similarly complex enterprise/data-heavy domains preferred
• Track record of influencing product direction through research and delivering impactful user experiences
• Experience evolving teams and processes to meet growing product needs
• Experience using data and metrics to evaluate and improve UX
• Familiarity with AI-driven design tools and evolving workflows
• Excellent communication and stakeholder management abilities
• Comfortable engaging directly with customers and representing design
• Ability to balance long-term vision with near-term delivery
• Comfortable operating in evolving environments and driving clarity with a focus on outcomes and impact

Pay

Base salary range: $205,380 – $256,725 USD per year. Compensation packages for eligible roles include base salary, a variable plan depending on role, and comprehensive benefits. The range reflects the minimum and maximum base salary target for new hires, determined by work location and factors including job-related skills, experience, interview performance, and relevant education or training.

Benefits

• Comprehensive health, dental, and vision coverage
• Generous parental leave policies
• Employee Assistance Program and various Wellness programs
• 401(k) with company matching
• Lifestyle Spending Account
• Unlimited vacation policy

Candidates must be authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization. Certain transferable work authorizations (e.g., H-1B) may be considered case by case. No new sponsorship for employment-based visas requiring an initial employer petition.