Director, Deployment

Responsibilities

• Develop and implement fulfillment, distribution, and logistics strategies aligned with company goals and long-term growth at a primary fulfillment site while supporting other locations (domestic and international).
• Identify opportunities for process optimization and efficiency gains across warehousing, inventory management, order fulfillment, and distribution operations.
• Manage and allocate resources - staffing, warehouse space, and equipment - effectively at the primary site while supporting others to meet fulfillment targets and budgetary constraints.
• Establish and monitor KPIs for order turnaround time, shipping accuracy, inventory accuracy, and fulfillment SLAs to ensure quality and efficiency standards are met or exceeded.
• Lead the fulfillment and warehouse operations team, including site managers and staff, fostering a culture of 5S, accountability, and continuous improvement.
• Support the optimization of internal ERP system for the Fulfillment organization, helping ensure data integrity, accurate reporting, and effective utilization across the site and broader team.
• Collaborate with procurement and supply chain teams to manage carrier, 3PL, and vendor relationships, ensuring timely delivery, competitive freight rates, and favorable agreements.
• Implement and sustain 5S and Lean methodologies at the primary warehouse while supporting other fulfillment sites to drive measurable productivity and safety improvements.
• Implement and oversee quality assurance programs across fulfillment and distribution functions to ensure customer satisfaction and regulatory compliance.
• Identify potential operational risks - including inventory, carrier, and customs-related risks - and develop strategies to mitigate them, ensuring business continuity and resilience.

Qualifications

• 9+ years experience in warehouse operations, distribution, logistics or fulfillment management, ideally across multiple sites or regions to include 3+ years of leadership and building of high-performing, multi-site or distributed teams.
• Hands-on qualification and working experience with a Warehouse Management System (WMS) and ERP system (e.g., Oracle, NetSuite, or similar platforms) required.
• Experience managing international shipping, customs brokerage, and import/export compliance across multiple countries.
• Experience with inventory management practices, including cycle counting, physical inventory, and inventory accuracy programs.
• Excellent communication and interpersonal skills for interactions with customers, internal teams, carriers/vendors and senior leadership.
• Leadership experience, including building and leading high-performing, multi-site or distributed teams.
• Strategic thinker capable of translating business and customer needs into actionable logistics and distribution solutions.
• Experience with CRM systems, project management tools and other relevant reporting/analytics software applications.
• Bachelor's degree in business, supply chain management, logistics, information technology, or a related field. Experience in lieu of a degree may be considered.
• Able to work onsite at Shift4’s location in Bethlehem, PA (Relocation assistance may be available).