Director - Delivery Mgmt

Possibilities

The Director, Delivery Management for our CA&I portfolio leads practice management and strategic business development across multiple service lines, with direct leadership accountability for enterprise infrastructure delivery including network and data center services.

Responsibilities

• Maintains full responsibility and management for multiple service lines across the Cloud Applications & Infrastructure portfolio.
• Provides end-to-end delivery leadership for infrastructure service lines, including network and data center operations.
• Understands the meaning and implications of key financial indicators.
• Manages all financials and operational metrics for the practice.
• Translates the client’s long-range business plan into a services strategy.
• Safeguards engagements consistently achieving or exceeding revenue, margin, service level objectives, and quality targets.
• Oversees all engagements, including periodic meetings with client management and engagement teams.
• Ensures appropriate intervention and personal involvement in potential problem engagements.
• Interfaces with client senior executives to generate additional business.
• Evaluates client business strategy, objectives, and requirements.
• Participates directly in pursuit of new business opportunities when appropriate.
• Achieves and monitors client satisfaction targets.
• Mitigates client risks and promotes a positive Unisys image.
• Manages Leaders of Leaders; accountable for training, development, performance, and career pathing.
• Nominates and mentors new practice leaders.
• Participates in Unisys college/university recruiting.
• Partners with recruiting to maintain external talent pipelines.
• Provides mentoring, feedback, training, and development opportunities.
• Consults on bids, proposals, contracts, staffing, and resource allocation.
• Participates in deal review sessions to ensure alignment on commercial, solution, pricing, and resourcing terms.

Qualifications

• Demonstrated experience overseeing enterprise infrastructure service lines, including network and data center environments, within a managed services model.
• U.S. citizenship required for security clearance.
• 10+ years professional services experience in global IT managed services.
• Bachelor’s degree in IT, Computer Science, Business, or equivalent experience.
• Strong interpersonal skills.
• Industry certifications preferred.
• Experience with Global System Integrators (GSIs) preferred.
• Participation in professional associations.
• Advanced analytical, problem-solving, negotiation, and organizational skills.
• Advanced prioritization and delegation skills.
• Experience managing third-party suppliers.