Director, Deal Desk

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the role

As Director, Deal Desk, you will lead the strategic direction of the deal desk function within GoToMarket – Revenue Operations. This role requires a deep understanding of sales operations, revenue management, and customer success to ensure seamless and efficient deal execution and customer support.

Responsibilities

• Oversee the day-to-day operations of the deal desk, ensuring timely and accurate processing of deals and customer support requests.
• Develop and implement processes to optimize deal flow and improve customer satisfaction.
• Collaborate with cross-functional teams including sales, product, and customer success to align on goals and strategies.
• Lead the training and development of the deal desk team to enhance their skills and knowledge.
• Monitor and analyze deal performance metrics to identify trends and opportunities for improvement.
• Ensure compliance with all relevant policies and regulations related to deal desk operations.

Requirements

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Minimum 8 years of experience in sales operations, revenue management, or a similar role.
• Proven track record of leading and managing teams to achieve high performance outcomes.
• Strong analytical skills with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills to build strong relationships with internal and external stakeholders.
• Experience with CRM systems and other relevant software tools.

Qualifications

• Proven experience in a leadership role within a revenue operations or sales environment.
• Knowledge of industry best practices and trends in sales operations and revenue management.
• Ability to work independently and manage multiple projects simultaneously.
• Passion for driving customer success and optimizing deal flow.

Skills

• Strategic thinking and problem-solving skills.
• Effective communication and collaboration abilities.
• Strong organizational and time management skills.
• Ability to adapt to changing priorities and deadlines.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule to accommodate personal needs.
• Health insurance coverage.
• Professional development opportunities.
• Employee recognition programs.

Pay

Salary range: $150,000 - $200,000 annually, commensurate with experience.

Schedule

Full-time position, Monday through Friday, with occasional evening and weekend work required for special projects.