Director, DC Campus

Responsibilities

• Develop and implement campus-wide strategies aligned with DayOne’s business objectives and growth plans
• Collaborate with the SE Asia Operations Director to set and achieve campus performance targets
• Drive innovation and continuous improvement initiatives across the campus
• Oversee the overall performance of the campus, ensuring 100% uptime and compliance with customer SLAs
• Manage multiple Cluster Operations Managers, ensuring cohesive operations across all clusters
• Implement and maintain campus-wide policies, procedures, and best practices
• Oversee large-scale maintenance projects and infrastructure upgrades
• Develop and manage the campus operating budget
• Identify and implement cost optimization strategies without compromising service quality
• Collaborate with finance teams to forecast capital expenditure needs for campus growth and upgrades
• Act as the primary escalation point for major customer issues
• Foster strong relationships with key clients, understanding their evolving needs and ensuring high satisfaction levels
• Collaborate with sales and business development teams to support campus growth initiatives
• Lead, mentor, and develop a team of Cluster Operations Managers and support staff
• Foster a culture of excellence, innovation, and continuous learning across the campus
• Ensure effective succession planning and talent development within the campus organization
• Ensure campus-wide compliance with all relevant regulations, standards, and certifications (e.g., ISMS, SOC2, PCI DSS)
• Oversee the implementation of robust risk management strategies across all clusters
• Maintain relationships with local authorities and regulatory bodies
• Manage relationships with key vendors and service providers at the campus level
• Collaborate with internal stakeholders including IT, Security, and Facilities teams to ensure integrated operations

Requirements

• Bachelor's degree in Engineering, Business Administration, or related field; Master's degree preferred
• Minimum of 15 years of experience in data centre operations, with at least 7 years in a senior leadership role
• Proven track record of managing large-scale, multi-cluster data centre operations
• Strong understanding of data centre technologies, industry trends, and best practices
• Excellent leadership skills with the ability to inspire and motivate large teams
• Strong financial acumen and experience in budget management
• Exceptional communication and interpersonal skills, with the ability to interact effectively with C-level executives and key clients
• Strategic thinker with the ability to drive innovation and continuous improvement
• Advanced certifications such as CDCE, CTDC, or similar are highly desirable