Director, Data Center Facility Operations - Saline Township, MI

Responsibilities

• Owns 100% uptime operations for a portfolio of very large/complex data center sites.
• Establishes and governs the Mission Critical Operations (MCO) operating model: command structure, on-call rotations, escalation paths, and service-impacting event response.
• Ensures operational readiness for high-severity incidents through drills/tabletops, incident commander training, and continuous improvement of response playbooks.
• Defines the enterprise strategy for real-time monitoring and operational health across the portfolio (BMS/EPMS/SCADA/telemetry).
• Drives operating rhythms for reviewing: availability, MTTR/MTBF, alarm quality, repeat events, maintenance effectiveness, and risk posture.
• Establishes standards for preventive and predictive maintenance, MOP/SOP/EOP quality, change control, and operational compliance.
• Governs standards for event triage, incident command, escalation, stakeholder communications, and customer-impacting notifications.
• Operates as executive escalation point for highly complex incidents and cross-regional reliability risks.
• Oversees evaluation of power, cooling, physical space, network/support infrastructure, and security capacity.
• Ensures resiliency standards are met (redundancy, maintenance windows, failover testing, generator/UPS readiness, fuel strategy as applicable).
• Directs operational risk assessments and ensures sites remain audit-ready and compliant with applicable standards and internal controls.
• Drives adoption of automation for alarm correlation, workflow orchestration, remote operations, and predictive analytics.
• Leads operational support for expansions/new builds/site launches, ensuring Day-0/Day-1 readiness, staffing, training, spares, procedures, and turnover acceptance criteria.
• Partners with engineering and construction to embed operability, maintainability, and safety into design and commissioning.
• Oversees lifecycle strategy for critical infrastructure and supporting hardware assets: installation, maintenance, spares, logistics, inventory, and decommissioning.
• Establishes enterprise standards for vendor performance, SLAs, service quality, and compliance; drives corrective actions where performance gaps exist.
• Approves and manages multi-million dollar investments in upgrades, capacity expansion, reliability improvements, and risk remediation.

Qualifications

• Provides strategic oversight for mission-critical operational initiatives, ensuring priorities reflect reliability risk, customer impact, and compliance needs.
• Sets direction and builds strong partnerships with engineering, construction, security, network/IT, program management, and business stakeholders to ensure reliable 24/7 delivery.
• Serves as escalation for complex operational/technical issues; drives disciplined, data-driven resolution and prevention of recurrence.
• Champions operational excellence through training programs, certifications, drills, and a sustained improvement roadmap aligned to availability and risk reduction.
• Buils and develops a high-performing 24/7 operations organization, including shift leaders, incident commanders, and regional operations management.