Director, Data Analytics

About the role

This role involves analyzing operational data, generating insightful reports, and providing actionable recommendations to improve efficiency, quality, and overall performance. The Director will collaborate with cross-functional teams to understand operational needs and contribute to the development of effective reporting and analytics solutions.

Responsibilities

• Analyze operational data, generate insightful reports, and provide actionable recommendations to improve efficiency, quality, and overall performance.
• Collaborate with cross-functional teams to understand operational needs and contribute to the development of effective reporting and analytics solutions.
• Work with Cityblock’s Member Outreach, Provider Networks, Gaps in Care, or Clinical Operations stakeholders as a business partner, ensuring analytic insights are delivered as committed in a way that adds value.
• Manage and mentor a team of analysts, overseeing daily workflow prioritization, professional development, and the delivery of high-impact insights to ensure alignment with broader business objectives.
• Establish credibility and trusted working partnerships with clinical, operational, and research leaders to identify levers for broad system change, pull them, and measure and communicate the results.
• Provide consultative analytics to support cases for change.
• Architect and hands-on development of complex analytics and reporting solutions.
• Implement and configure reporting technologies in the Google tech stack, as well as use DBT and SQL.
• Perform complex descriptive analyses over production-scale data sets to drive business decisions.
• Critically interrogate and interpret data to spot patterns and explain data.
• Build-out real-time reporting (both tabular and visual) and work with data tooling across Clinical, Product, Network and Market.
• Design reports to steer our value-driven business lines, including the development of traditional and non-traditional success metrics.
• Work with our clinical operations team to design and implement robust evaluation frameworks.
• Ensure data quality and validation and utilize a range of data cleansing techniques to correct both ad hoc and systemic issues.
• Drive automation capabilities into reporting solutions.
• Retain our analytics repository and other relevant documentation.
• Supports development of your own professional growth and other analysts on the team by learning, sharing and training on best practices.
• Documentation and maintenance of domain-specific analytics roadmap (e.g., Marketing, Clinical Operations, Network, etc).
• Deliver analytics supporting business needs; customer satisfaction.
• High rate of adoption of data driven recommendations.
• Identification and valuation of new opportunities to improve care and/or operations that enables meeting or exceeding targeted performance.

Requirements

Proven track record in a formal people leadership capacity, specifically managing teams of individual contributors, with a demonstrated ability to cultivate high-performance cultures and navigate performance management cycles.

5+ years experience in advanced analytics, delivering actionable insights from data, database and big data analytics environments.

5+ years experience with business intelligence (data visualization and dashboarding) such as Tableau, Looker and multiple scripting languages (SQL, Scala, R, Python, etc).

Qualifications

Bachelor's degree.

Skills

Familiarity with the Google analytics tech stack is a plus (BigQuery, Looker).

Benefits

The role offers health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave.

Pay

$140,000 - $185,000

Schedule

N/A