Director, Customer Success- OmniChannel
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like EEO etc. Also remove application instructions. The posting includes sections: About BrightEdge (company description) maybe not needed as heading? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should create sections for those headings if content exists. The posting includes "About the Role" content. That can map to "About the role". Then responsibilities: "How You'll Spend Your Time". That is responsibilities. Requirements: "We're Excited About You If You Have" bullet list. Qualifications maybe similar? Could combine but we need separate sections if content. Skills: maybe from requirements list. Benefits: listed. Pay: there is mention of base salary plus quarterly performance bonus, OTE range? Actually they say: "This role offers a base salary plus a quarterly performance bonus on a base + variable split. The listed range reflects the total on-target earnings (OTE) for this position." No explicit numbers given. So we have some pay info but not specific numbers. The rule: do NOT create Pay section unless posting actually states them. It does state base salary + quarterly performance bonus, OTE range (though not numbers). It's still stating pay structure. So we can include Pay section with that info. Schedule: they mention "This role requires at least 4 days onsite in our Cleveland office." Also "Some customer onsite visits may be required throughout the year - 1-2 times per quarter nationally." That's schedule info (onsite requirement). So we can include Schedule section.
We must not include filler like "commensurate with experience". Not present.
We need to preserve all substantive info: company description maybe not required as a heading but we could include as a
before sections? The instruction: Output ONLY the HTML fragment — no /. It didn't forbid other content like
about company. We can include a brief intro paragraph before headings. But we must not repeat job title. The posting starts with "Shape the future of Search." That's maybe a tagline. Could include as
. Also "About BrightEdge" paragraph. We'll keep that as
. Then headings. We need to use
- for any list of duties/requirements/benefits. So for responsibilities list, we need
- . For requirements list, also
- each.
Requirements: Under "We're Excited About You If You Have" bullet list:
- Bachelor’s degree required
- Around 10+ years in a client / account management role
- At least 4+ years of team management experience - performance management, direct reports, etc
- A strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment
- A proven track record of developing talent and building high-performing, customer-obsessed teams
- Experience managing a book of client accounts - high volume preferred
- Excellent communication and storytelling skills — you know how to tailor a message for executives, marketers, and technical teams alike
- Executive presence - as the director of one of our most important orgs, we need you to be able to lead your team to success while building an effective relationship with our C-Suites
- A curious, data-driven mindset and a passion for solving marketing problems through technology
We'll put as
- .
Qualifications: Might be similar to requirements but we could treat as same. However we need to decide if we need separate Qualifications section. The instruction says use headings for those categories if content exists. We have content for Requirements; we could also have Qualifications overlapping. To avoid duplication, maybe we combine Requirements and Qualifications into one section? But they said prefer a few substantive sections over many thin ones. So we could have Requirements section covering both. But we also have Skills section maybe separate. However the requirements list includes skills like communication, storytelling, executive presence, data-driven mindset. Those could be Skills. But we can also put them under Skills.
Better: Have Requirements (education, experience) and Skills (soft skills). Let's parse.
Requirements (hard): Bachelor’s degree required, Around 10+ years in a client/account management role, At least 4+ years of team management experience, Strong background in digital marketing, SEO, or analytics ideally SaaS/tech, Experience managing a book of client accounts (high volume preferred). Those are experience/background.
Skills: Excellent communication and storytelling skills, Executive presence, Curious, data-driven mindset, Passion for solving marketing problems through technology, Proven track record of developing talent and building high-performing customer-obsessed teams (maybe also skill). But we can keep as separate.
But to avoid too many sections, we could combine Requirements and Skills into one "Requirements" section with both hard and soft. The instruction: "Prefer a few substantive sections over many thin ones." So we can have just Requirements covering all bullet points. Then Skills maybe omitted. Benefits separate. Pay separate. Schedule separate.
Thus sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule.
We need to ensure we don't create empty sections.
Now Benefits list:
- Motivating, high-impact work that builds your career
- Medical, dental, and vision insurance with multiple package options
- 15-23 days PTO depending on tenure plus 10 paid holidays
- Pet insurance to keep your fur family happy and healthy
- Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
- No or low cost therapy and professional coaching sessions through Spring Health
- 4-6 weeks fully paid parental leave
We'll put as
- .
Pay: "This role offers a base salary plus a quarterly performance bonus on a base + variable split. The listed range reflects the total on-target earnings (OTE) for this position. Actual compensation will depend on your skills, experience, and other relevant factors."
We'll put as
. Schedule: "This role requires at least 4 days onsite in our Cleveland office. Some customer onsite visits may be required throughout the year - 1-2 times per quarter nationally." We'll put as
. Now we need to output HTML fragment only. No markdown fences. We'll start with maybe a
for tagline and company description. Could be multiple
but okay. Let's craft:
Shape the future of Search.
About BrightEdge BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance. What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.
Then headings.About the role
This role requires at least 4 days onsite in our Cleveland office. Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals. We’re looking for a Sr. Manager or Director to lead our OmniChannel Customer Success team, serving as both a leader and hands-on customer advocate when needed. In this role, you’ll manage our omnichannel CSM function, while also working with our enterprise customers directly to solve escalated marketing and analytics challenges, drive adoption, and deliver world-class experiences. If you are a natural motivator and want to be the leader behind the team that drives our customers' biggest wins, we want to hear from you!
Responsibilities
- Lead and grow a team of 6-8 CSMs — hiring, onboarding, and developing our teams top talent
- Step into those tougher account conversations as needed, providing the white-glove service were known for
- Coach your team to successfully guide customers through key phases of the SEO lifecycle implementation, adoption, and ongoing support
- Oversee customer success programs
- Join key calls, review account strategies, and ensure customers achieve measurable outcomes
- Monitor and drive team performance
- Set goals, review account books weekly, and
- .
Pay: "This role offers a base salary plus a quarterly performance bonus on a base + variable split. The listed range reflects the total on-target earnings (OTE) for this position. Actual compensation will depend on your skills, experience, and other relevant factors."
We'll put as
- .
Qualifications: Might be similar to requirements but we could treat as same. However we need to decide if we need separate Qualifications section. The instruction says use headings for those categories if content exists. We have content for Requirements; we could also have Qualifications overlapping. To avoid duplication, maybe we combine Requirements and Qualifications into one section? But they said prefer a few substantive sections over many thin ones. So we could have Requirements section covering both. But we also have Skills section maybe separate. However the requirements list includes skills like communication, storytelling, executive presence, data-driven mindset. Those could be Skills. But we can also put them under Skills.
Better: Have Requirements (education, experience) and Skills (soft skills). Let's parse.
Requirements (hard): Bachelor’s degree required, Around 10+ years in a client/account management role, At least 4+ years of team management experience, Strong background in digital marketing, SEO, or analytics ideally SaaS/tech, Experience managing a book of client accounts (high volume preferred). Those are experience/background.
Skills: Excellent communication and storytelling skills, Executive presence, Curious, data-driven mindset, Passion for solving marketing problems through technology, Proven track record of developing talent and building high-performing customer-obsessed teams (maybe also skill). But we can keep as separate.
But to avoid too many sections, we could combine Requirements and Skills into one "Requirements" section with both hard and soft. The instruction: "Prefer a few substantive sections over many thin ones." So we can have just Requirements covering all bullet points. Then Skills maybe omitted. Benefits separate. Pay separate. Schedule separate.
Thus sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule.
We need to ensure we don't create empty sections.
Now Benefits list:
- Motivating, high-impact work that builds your career
- Medical, dental, and vision insurance with multiple package options
- 15-23 days PTO depending on tenure plus 10 paid holidays
- Pet insurance to keep your fur family happy and healthy
- Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
- No or low cost therapy and professional coaching sessions through Spring Health
- 4-6 weeks fully paid parental leave
We'll put as
- . For benefits list,
- . For skills maybe also list.
We must not invent or summarize away detail. Keep details.
Let's extract content.
Company description:
"Shape the future of Search. About BrightEdge BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance. What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career."
We can keep as
maybe multiple paragraphs but we can combine. About the Role: The section after "About the Role" includes description: "This role requires at least 4 days onsite in our Cleveland office. Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals. We’re looking for a Sr. Manager or Director to lead our OmniChannel Customer Success team, serving as both a leader and hands-on customer advocate when needed. In this role, you’ll manage our omnichannel CSM function, while also working with our enterprise customers directly to solve escalated marketing and analytics challenges, drive adoption, and deliver world-class experiences. If you are a natural motivator and want to be the leader behind the team that drives our customers' biggest wins, we want to hear from you!" We'll put that under
About the role
as. Responsibilities: Under "How You'll Spend Your Time" bullet list: - Lead and grow a team of 6-8 CSMs — hiring, onboarding, and developing our teams top talent - Step into those tougher account conversations as needed, providing the white-glove service were known for - Coach your team to successfully guide customers through key phases of the SEO lifecycle implementation, adoption, and ongoing support - Oversee customer success programs - Join key calls, review account strategies, and ensure customers achieve measurable outcomes - Monitor and drive team performance - Set goals, review account books weekly, and track KPIs that align with adoption, engagement, and retention - Report team success and KPI's to executives and give visibility to the omnichannel function - Collaborate cross-functionally with Product, Marketing, and Engineering to ensure our customers’ needs and insights shape the future of BrightEdge - Some customer onsite visits may be required throughout the year - 1-2 times per quarter nationally We'll put as
- each.
Requirements: Under "We're Excited About You If You Have" bullet list:
- Bachelor’s degree required
- Around 10+ years in a client / account management role
- At least 4+ years of team management experience - performance management, direct reports, etc
- A strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment
- A proven track record of developing talent and building high-performing, customer-obsessed teams
- Experience managing a book of client accounts - high volume preferred
- Excellent communication and storytelling skills — you know how to tailor a message for executives, marketers, and technical teams alike
- Executive presence - as the director of one of our most important orgs, we need you to be able to lead your team to success while building an effective relationship with our C-Suites
- A curious, data-driven mindset and a passion for solving marketing problems through technology
We'll put as