Director, Customer Success Management

Responsibilities

• Lead the strategy for Signature Success Plan delivery through a team of CSMs
• Research and synthesize market intelligence and customer feedback
• Develop insights and actions for improving customer success outcomes
• Hire, coach, and manage a diverse team to meet customer needs
• Drive customer retention, adoption, and growth through business objectives

Qualifications

• 10+ years of experience in Customer Success or related fields
• 3-5 years of leadership experience managing high-performing Customer Success teams
• Proven ability to manage complex customer portfolios and resource planning
• Strong knowledge of the company products and their ecosystem
• Experience driving cross-functional alignment across various teams

Benefits

• Office-flexible work environment with in-office expectations
• Opportunities for talent and career development
• Access to the company’s extensive product suite for professional growth
• Collaboration with cross-functional teams to enhance customer success

Pay

$205,800 – $298,400 annually

Schedule

Not specified

Location

Seattle, WA - US based candidates only, no visa sponsorship available

Skills

Not specified

Company Information

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.