Director, Customer Success (Connection Networks)

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. We need to parse the posting. Key sections: - About the role: The first paragraph(s) describing mission, opportunity & impact. Likely "Opportunity & Impact" is the description. Could treat as About the role. - Responsibilities: List under "Job Responsibilities:" bullet points. - Required Skills & Experience: list under "Required Skills & Experience:" bullet points. - Nice to have: maybe under "Qualifications" or "Skills"? Could treat as "Qualifications" or "Preferred Qualifications". The instruction: use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have "Required Skills & Experience" which could be "Skills" or "Requirements". Also "Nice to have" could be "Qualifications". Also "Who you’ll be engaging with" maybe part of About the role. - Benefits: list under "Benefits & Perks". So Benefits section. - Pay: compensation range $185,000 - $205,000 a year. Also mention variable component. So Pay section. - Schedule: Not mentioned. No schedule info. So omit. - Requirements: Could be "Required Skills & Experience" as Requirements. But we also have Skills heading. Might combine? The instruction: prefer few substantive sections over many thin ones. We could have About the role, Responsibilities, Requirements (or Skills), Benefits, Pay. Possibly also Qualifications for nice-to-have. We need to avoid repeating job title as heading. Not include Job ID etc. We must preserve all substantive information, not invent or summarize away detail. Must not include boilerplate like EEO, legal, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip out the EEO paragraph, the "Other Stuff About Us", the "About Redox - Take a look here:", "What We Do", "Other Stuff About Us", the EEO survey paragraph, the "Successful candidates must be eligible..." paragraph, the AI hiring note, etc. We need to keep substantive content: mission description, opportunity & impact, responsibilities, required skills & experience, nice to have, who you'll be engaging with, benefits, compensation. We need to format as HTML: headings

, then content:

for prose,

• for lists. We must not include markdown fences. Let's extract content. First part: "Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers." Then "Opportunity & Impact We are seeking a Customer Success Director, Provider Networks to build a relationship function that does not exist at Redox today: dedicated coverage of the provider systems (hospitals and health systems) connected to our network. Redox largely sells to companies that resell our infrastructure to their own customers — we have strong coverage against those direct customers, but none against our customer’s customer, the provider systems actually running on our network. This is a high-ownership, high-ambiguity IC role. You will define how Redox engages provider systems from the ground up: who to prioritize, how to build trust with hospital IT and integration teams, and how to turn relationships into referenceability, faster customer introductions, and eventually a path to direct commercial relationships with providers themselves. You will start with a deliberately narrowed patch, our top 25 health systems and/or all Epic-based customers on the network. Success means providers stay engaged, informed of new Redox capabilities, and willing to serve as references or fast-pass introductions for Redox customers selling into them. If the pilot proves out, this role is the foundation for a full team, with a leader hired to scale it. We’re a fully remote team within the U.S. that operates with radical transparency and a strong bias toward ownership. Impact on Team: We make room for everyone to be heard, regardless of level. We work openly, normalize not knowing things, and treat learning out loud as a feature, not a liability. In this role, you’ll be expected to bring your real perspective on what’s working and what isn’t as you build this function, and to commit fully once a direction is set. We default to public Slack channels over DMs, document our thinking in writing, and work async whenever possible. There is no existing playbook for this role, you will be building the outreach cadence, prioritization approach, and relationship-tracking process as you go, and bringing recommendations to the table rather than waiting for direction. We own the relationships we build, not just the introductions on this quarter’s list. You’ll have latitude to define scope, prioritize your own patch, and see the work through from first outreach to a validated, referenceable relationship. We measure ourselves by the value we deliver - engagement, referenceability, and leads - not the process we follow." That's the About the role / Opportunity & Impact. Then "Job Responsibilities:" list bullet points: - Own and maintain relationships with an initial patch of provider systems on the Redox network, starting with the top 25 health systems and/or all Epic-based customers. - Serve as the primary point of contact for assigned provider systems, engaging largely with hospital IT and integration teams who manage the Redox connection day to day. - Build and track referenceability across your patch, keeping provider systems informed of new Redox features and capabilities, and willing to serve as references for Redox customers. - Generate fast-pass introductions: when an existing Redox customer wants to sell into a provider system you manage, use the relationship to accelerate that connection. - Identify and surface signal for direct commercial relationships between Redox and provider systems over time. - Define and refine the initial outreach cadence and relationship-management process for this function, since no established playbook exists today. - Track and report on engagement, referenceability status, and lead signal across your patch to validate ROI during the initial 6-month pilot. - Partner cross-functionally with Customer Success, Sales, and Product to translate provider relationships into stronger network stickiness and customer outcomes. Then "Required Skills & Experience:" bullet list: - Proven experience in Customer Success, Account Management, or Provider/Client Relations within health tech, healthcare interoperability, or health data companies. - Direct experience engaging hospital or health system IT and integration stakeholders, not solely commercial or clinical buyers. - Comfort operating with high ambiguity and no established playbook, you will be building this function, not executing an existing one. - Working knowledge of the health data exchange ecosystem, including HIPAA-relevant considerations around health data sharing and network participation. - Strong track record of building trust-based relationships with technical and operational stakeholders at hospitals and health systems. - Ability to manage and prioritize a large book of relationships (dozens to hundreds of provider systems) autonomously, without a supporting team. - Excellent written and verbal communication skills, with the ability to report clearly on engagement, referenceability, and pipeline signal. - Proficiency with modern customer success and CRM tooling; hands-on experience with platforms such as Vitally (or comparable CS platforms), Salesforce, Zendesk, Gong, and workflow automation tools (e.g., Zapier) strongly preferred. - Comfortable operating in a remote, asynchronous organizational culture. - Strong AI proficiency strongly preferred; comfortable using AI tools (e.g., Claude) to accelerate account research, call prep, follow-up drafting, and reporting across a large book of relationships. Then "Who you’ll be engaging with:" bullet list: - Top 25 health systems by connection depth on the Redox network. - Epic-based provider organizations connected to Redox. - Hospital IT, integration, and interoperability teams managing the Redox relationship day to day. Then "Nice to have in your background:" bullet list: - Familiarity with health data exchange frameworks and standards (e.g., Carequality, TEFCA, HL7/FHIR). - Experience building a net-new function or team within a growth-stage company. - Familiarity with CRM or Customer Success tooling for relationship and pipeline tracking. Then compensation: "$185,000 - $205,000 a year Compensation: The base salary range for this position is expected to be $185,000 to $205,000 per year base, plus variable component. The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment. Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees." Then Benefits & Perks list: - 100% remote first culture (must be based in the US) - Unlimited Flexible Time Off - 15+ Observed Holidays - Rest & R^Charge days (guaranteed a 3-day weekend each month) - R^Charge (6 weeks paid sabbatical + stipend) - 401k match 50% for up to 8% on Day 1 - Medical/Dental/Vision Benefits on Day 1 - HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program - Paid Parental Leave (16 weeks) - Productivity Stipend & Wellness Fund - Redox Issued MacBook - Virtual and/or in-person Team & Company Events - Stock Options - Employee Referral Bonus Program Also "About Redox - Take a look here: https://youtu.be/4OjENXR6UXA" maybe not needed; it's a link but could be considered boilerplate? It's not legal/EEO but it's promotional. Might be considered part of About the role? Probably we can omit as it's not substantive job description. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This link is not those, but it's not essential. Might keep? Safer to omit as it's not core job content. Also "What We Do Healthcare organizations..." is descriptive of company; could be considered About Redox but not required. Might be considered boilerplate? It's not EEO but it's generic company description. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The company description is substantive? Might be considered part of About the role? However the earlier mission paragraph already covers similar. The "What We Do" repeats some. Could be considered duplicated. Safer to omit. Also "Other Stuff About Us" and EEO survey etc must be removed. Thus final HTML:

  About the role

  Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.

  We are seeking a Customer Success Director, Provider Networks to build a relationship function that does not exist at Redox today: dedicated coverage of the provider systems (hospitals and health systems) connected to our network. Redox largely sells to companies that resell our infrastructure